Elitehost - Network issue – Incident details

All systems operational

Network issue

Resolved
Major outage
Started over 6 years agoLasted 7 days

Affected

Core Network

Operational from 7:55 AM to 7:55 AM, Major outage from 7:55 AM to 1:32 PM

Cloud Infrastructure

Operational from 7:55 AM to 7:55 AM, Major outage from 7:55 AM to 1:32 PM

Web Hosting Services

Operational from 7:55 AM to 7:55 AM, Major outage from 7:55 AM to 1:32 PM

Email Services

Operational from 7:55 AM to 7:55 AM, Major outage from 7:55 AM to 1:32 PM

Domain Services

Operational from 7:55 AM to 7:55 AM, Major outage from 7:55 AM to 1:32 PM

Website

Operational from 7:55 AM to 7:55 AM, Major outage from 7:55 AM to 1:32 PM

Updates
  • Resolved
    UTC
    Resolved

    We apologise for the downtime and inconvenience that this has caused. We are still monitoring the situation closely to ensure stable operation. A further email will be sent out to all clients explaining the situation and the measures we have taken to minimise the impact.

  • Monitoring
    UTC
    Monitoring

    Access to our network has been restored. We are monitoring the situation closely to ensure stable operation.

  • Identified
    UTC
    Identified

    We are experiencing packet loss to our network and are currently working to restore connectivity.

  • Monitoring
    UTC
    Monitoring

    Access to our network has been restored. We are monitoring the situation closely to ensure stable operation.

  • Investigating
    UTC
    Investigating

    We are experiencing packet loss to our network and are currently working to restore connectivity.

  • Monitoring
    UTC
    Monitoring

    Access to our network has been restored. We are monitoring the situation closely to ensure stable operation.

  • Identified
    UTC
    Identified

    We are experiencing packet loss to our network and are currently investigating the issue.

  • Monitoring
    UTC
    Monitoring

    Access to our network has been restored. We are monitoring the situation closely to ensure stable operation.

  • Update
    UTC
    Update

    We are experiencing packet loss to our network and are currently investigating the issue.

  • Investigating
    UTC
    Investigating

    We are experiencing packet loss to our network and are currently investigating the issue.

  • Monitoring
    UTC
    Monitoring

    Our network has been mostly stabilised. We're currently monitoring this situation for any changes. International access to rs25 from certain networks is currently restricted.

  • Investigating
    UTC
    Investigating

    We are experiencing packet loss to our network and are currently investigating the issue.

  • Monitoring
    UTC
    Monitoring

    Our network has been mostly stabilised. We're currently monitoring this situation for any changes, and we'll provide updates here as necessary.

  • Investigating
    UTC
    Investigating

    We are currently experiencing packet loss to our network and are investigating the issue further.

  • Monitoring
    UTC
    Monitoring

    Access has been restored. We are monitoring the situation closely and will keep you updated.

  • Investigating
    UTC
    Investigating

    We are experiencing packet loss to our network. Our engineers are currently investigating the issue.

  • Monitoring
    UTC
    Monitoring

    Access to rs25 has been restored. We are monitoring the situation closely. Further updates regarding this outage will be sent to clients directly. We apologise for any inconvenience experienced during this outage.

  • Update
    UTC
    Update

    Access to majority of our network has been restored. There are still connection issues to rs25 which we're investigating further.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a network issue affecting connectivity to our core network. This is affecting connectivity to our hosting servers within South Africa. We are currently investigating the issue and will keep you updated.