Elitehost - Server Outage - cp17 – Incident details

All systems operational

Server Outage - cp17

Resolved
Operational
Started over 6 years agoLasted about 5 hours
Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Access to all services on cp17 have been restored. The faulty switch has been replaced by our upstream provider and the issue should now be fully resolved. We are currently monitoring the server closely to ensure continued stability of the network. We would like to thank you for your patience. If you experience any issues or require any further assistance, please email us at helpdesk@elitehost.co.za for further assistance.

  • Update
    UTC
    Update

    The server has become inaccessible again. Our upstream provider has assured us that they are in the process of replacing the faulty switch. We apologise for the continued inconvenience and hope to have the server online and stable again as soon as possible.

  • Update
    UTC
    Update

    Services are back online at the moment. We are awaiting further feedback from our upstream provider to confirm that this has been rectified. We will keep you updated.

  • Identified
    UTC
    Identified

    We are currently experiencing an issue with connectivity to cp17. The issue is affecting connectivity to all services hosted on this server. The problem has been identified to be a faulty switch. Our upstream provider is investigating further and working to rectify the issue as soon as possible. We apologise for any inconvenience experienced and are working with our upstream provider to implement a permanent solution.