Elitehost - Server Outage - cp35, rs43 and Virtual servers – Incident details

Server Outage - cp35, rs43 and Virtual servers

Resolved
Operational
Started almost 6 years agoLasted about 3 hours
Updates
  • Resolved
    Resolved

    We apologise for the inconvenience caused by the outage experienced today. We experienced an issue on one of our cloud nodes, resulting in the cloud replicating data off the problematic node. All servers and virtual servers running on the node, were moved off and booted on a different node in our cluster. All services have been restored and are operating normally again. If you experience any further issues, please email helpdesk@elitehost.co.za so we can investigate. We will be investigating the cause of the issues on the problematic node further, to ensure the stable and reliable running of all services.

  • Monitoring
    Monitoring

    All servers and client virtual servers are back online. Other servers affected were also rs41, rs42 and rs44. We are currently monitoring the situation closely. If you experience any further issues, please log a ticket with helpdesk@elitehost.co.za.

  • Investigating
    Investigating

    We are currently investigating an issue with servers, cp35, rs43 and a number of client virtual servers, affecting connectivity to all services hosted on these servers. We hope to get services restored as soon as possible. Apologies for the inconvenience