Elitehost - Phishing/Spoofed Emails – Incident details

We are aware of a new phishing campaign targeting our clients with emails using the subject line: "Auto-Renewal Unsuccess" or other renewal and expiration notices. These fraudulent emails may appear to come from Elitehost and often use subjects about renewals or expirations to trick recipients.

Please do not click on any links in these emails and delete the emails immediately. They are designed to impersonate our brand and gain unauthorised access to sensitive information by directing you to fraudulent websites that request personal or payment details.

To help you identify genuine Elitehost communications, all renewal and Client Area emails now include a banner with our logo and a "View email online" link in the top-right corner. This link will always direct you to our official Client Area: https://my.elitehost.co.za

If you are ever uncertain about the authenticity of an email, you can log in directly to the Client Area to view your services or check the history of emails sent to you: https://my.elitehost.co.za/clientarea.php

Thank you for staying vigilant and helping us maintain a secure online environment.

We are marking this incident as resolved, as the phishing campaign has largely subsided.

We encourage all clients to remain vigilant and continue to follow best practices to maintain account security.

Only log in to our Client Area to pay invoices via our official URL: https://my.elitehost.co.za

For further details and security tips, please read: https://help.elitehost.co.za/en/article/how-to-protect-yourself-from-phishing-scams-1o7ywln/

We are aware of a new phishing campaign being sent with the subjects "Automatic renewal failed for your service" & "Your service must be renewed today".

Please do not click on any links in these emails.

Only log in to our client area using our official URL: https://my.elitehost.co.za

We are marking this incident as resolved, as the phishing campaign has largely subsided.

We encourage all clients to remain vigilant and continue to follow best practices to maintain account security.

Only log in to our Client Area to pay invoices via our official URL: https://my.elitehost.co.za

We are aware of a new phishing campaign being sent with the subject "Your Service Will Be Suspended Without Payment".

Please do not click on any links in these emails.

Only log in to our client area using our official URL: https://my.elitehost.co.za

We are marking this incident as resolved, as the phishing campaign has largely subsided.

We encourage all clients to remain vigilant and continue to follow best practices to maintain account security:

• Avoid clicking on links in suspicious emails.

• Only log in to our Client Area via our official URL: https://my.elitehost.co.za

After further investigation, we can confirm that no customer data has been leaked.

These phishing emails appear to target domains resolving to our network, specifically sending the fraudulent/spoofed email to the info@ address.

We understand how concerning this situation is and we want to assure you that we are actively addressing it.