Elitehost - Notice history

Core Network - Operational

92% - uptime
Feb 2020 · 100.0%Mar · 100.0%Apr · 74.97%
Feb 2020
Mar 2020
Apr 2020

Cloud Infrastructure - Operational

92% - uptime
Feb 2020 · 100.0%Mar · 100.0%Apr · 75.04%
Feb 2020
Mar 2020
Apr 2020

Web Hosting Services - Operational

91% - uptime
Feb 2020 · 99.94%Mar · 100.0%Apr · 72.14%
Feb 2020
Mar 2020
Apr 2020

Email Services - Operational

92% - uptime
Feb 2020 · 100.0%Mar · 100.0%Apr · 75.88%
Feb 2020
Mar 2020
Apr 2020

Domain Services - Operational

92% - uptime
Feb 2020 · 100.0%Mar · 100.0%Apr · 75.04%
Feb 2020
Mar 2020
Apr 2020

Website - Operational

92% - uptime
Feb 2020 · 100.0%Mar · 100.0%Apr · 75.04%
Feb 2020
Mar 2020
Apr 2020

Client Area - Operational

92% - uptime
Feb 2020 · 100.0%Mar · 100.0%Apr · 75.04%
Feb 2020
Mar 2020
Apr 2020

Notice history

Apr 2020

Network issue
  • Resolved
    Resolved

    We apologise for the downtime and inconvenience that this has caused. We are still monitoring the situation closely to ensure stable operation. A further email will be sent out to all clients explaining the situation and the measures we have taken to minimise the impact.

  • Monitoring
    Monitoring

    Access to our network has been restored. We are monitoring the situation closely to ensure stable operation.

  • Identified
    Identified

    We are experiencing packet loss to our network and are currently working to restore connectivity.

  • Monitoring
    Monitoring

    Access to our network has been restored. We are monitoring the situation closely to ensure stable operation.

  • Investigating
    Investigating

    We are experiencing packet loss to our network and are currently working to restore connectivity.

  • Monitoring
    Monitoring

    Access to our network has been restored. We are monitoring the situation closely to ensure stable operation.

  • Identified
    Identified

    We are experiencing packet loss to our network and are currently investigating the issue.

  • Monitoring
    Monitoring

    Access to our network has been restored. We are monitoring the situation closely to ensure stable operation.

  • Investigating
    Update

    We are experiencing packet loss to our network and are currently investigating the issue.

  • Investigating
    Investigating

    We are experiencing packet loss to our network and are currently investigating the issue.

  • Monitoring
    Monitoring

    Our network has been mostly stabilised. We're currently monitoring this situation for any changes. International access to rs25 from certain networks is currently restricted.

  • Investigating
    Investigating

    We are experiencing packet loss to our network and are currently investigating the issue.

  • Monitoring
    Monitoring

    Our network has been mostly stabilised. We're currently monitoring this situation for any changes, and we'll provide updates here as necessary.

  • Investigating
    Investigating

    We are currently experiencing packet loss to our network and are investigating the issue further.

  • Monitoring
    Monitoring

    Access has been restored. We are monitoring the situation closely and will keep you updated.

  • Investigating
    Investigating

    We are experiencing packet loss to our network. Our engineers are currently investigating the issue.

  • Monitoring
    Monitoring

    Access to rs25 has been restored. We are monitoring the situation closely. Further updates regarding this outage will be sent to clients directly. We apologise for any inconvenience experienced during this outage.

  • Investigating
    Update

    Access to majority of our network has been restored. There are still connection issues to rs25 which we're investigating further.

  • Investigating
    Investigating

    We are currently experiencing a network issue affecting connectivity to our core network. This is affecting connectivity to our hosting servers within South Africa. We are currently investigating the issue and will keep you updated.

Mar 2020

Server Outage - cp17
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Access to all services on cp17 have been restored. The faulty switch has been replaced by our upstream provider and the issue should now be fully resolved. We are currently monitoring the server closely to ensure continued stability of the network. We would like to thank you for your patience. If you experience any issues or require any further assistance, please email us at helpdesk@elitehost.co.za for further assistance.

  • Identified
    Update

    The server has become inaccessible again. Our upstream provider has assured us that they are in the process of replacing the faulty switch. We apologise for the continued inconvenience and hope to have the server online and stable again as soon as possible.

  • Identified
    Update

    Services are back online at the moment. We are awaiting further feedback from our upstream provider to confirm that this has been rectified. We will keep you updated.

  • Identified
    Identified

    We are currently experiencing an issue with connectivity to cp17. The issue is affecting connectivity to all services hosted on this server. The problem has been identified to be a faulty switch. Our upstream provider is investigating further and working to rectify the issue as soon as possible. We apologise for any inconvenience experienced and are working with our upstream provider to implement a permanent solution.

Feb 2020 to Apr 2020

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