Duration: 3 hours and 36 minutes

Affected Components: Web Hosting Services

Apr 3, 22:01:01 GMT+0
Identified - Maintenance is now in progress.

Apr 4, 01:37:08 GMT+0
Completed - The maintenance has been completed. Thank you for your patience..

Apr 3, 22:01:00 GMT+0
Identified - We are performing maintenance on rs27 and cp34 Start: Saturday 4th April 2026 - 00:01 SAST (GMT+2) End: Saturday 4th April 2026 - 04:00 SAST (GMT+2) During the scheduled maintenance window, your website and email services will be temporarily offline for approximately 3 hours..

Dec 10, 08:39:40 GMT+0
Identified - We are aware of a new phishing campaign targeting our clients with emails using the subject line: "**Auto-Renew Payment Failed – Quick Fix Inside**" or other renewal and expiration notices. These fraudulent emails may appear to come from Elitehost and often use subjects about renewals or expirations to trick recipients. **Please do not click on any links in these emails** and delete the emails immediately**.** They are designed to impersonate our brand and gain unauthorised access to sensitive information by directing you to fraudulent websites that request personal or payment details. To help you identify genuine Elitehost communications, all renewal and Client Area emails now include a banner with our logo and a "View email online" link in the top-right corner. This link will always direct you to our official Client Area: <https://my.elitehost.co.za> If you are ever uncertain about the authenticity of an email, you can log in directly to the Client Area to view your services or check the history of emails sent to you: <https://my.elitehost.co.za/clientarea.php> Thank you for staying vigilant and helping us maintain a secure online environment..

Duration: 7 days and 12 minutes

Affected Components: Client Area, Website

Nov 18, 12:00:00 GMT+0
Identified - We are aware of an ongoing Cloudflare incident that is affecting access to websites that rely on Cloudflare, including our main website and Client Area. Cloudflare has confirmed the issue and is actively working on a fix. You can follow the incident on the [Cloudflare Status Page.](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7).

Nov 19, 01:49:28 GMT+0
Resolved - This incident has been resolved. More details are available in Cloudflare's [**post-incident report**](https://blog.cloudflare.com/18-november-2025-outage/)..

Nov 18, 14:48:11 GMT+0
Resolved - Cloudflare has reported that a fix has been implemented and they believe the incident is now resolved. As per their latest update, they are continuing to monitor for errors to ensure all services are back to normal..

Duration: 2 hours and 51 minutes

Affected Components: Web Hosting Services

Sep 13, 22:01:01 GMT+0
Identified - Maintenance is now in progress.

Sep 14, 00:52:19 GMT+0
Completed - The maintenance has been completed. Thank you for your patience..

Sep 13, 22:01:00 GMT+0
Identified - We will be performing scheduled maintenance on ma54. Start: Sunday 14th September 2025 - 00:01 SAST (GMT+2) End: Sunday 14th September 2025 - 04:00 SAST (GMT+2) During this window, your website and email services hosted on this server will be unavailable for approximately 3 hours. We appreciate your patience and understanding..

Duration: 1 hour and 41 minutes

Affected Components: Web Hosting Services

Aug 8, 22:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 8, 22:30:00 GMT+0
Identified - We will be performing scheduled maintenance during this time. As part of this maintenance, we will be upgrading the MariaDB version on our Shared, Business, Reseller and Email cPanel servers. The database service on each affected server will be unavailable for approximately 10 to 15 minutes during the maintenance window. This upgrade is necessary to ensure the continued stability, performance, and security of our hosting environment. We have selected this time to minimise disruption for the majority of our clients. We appreciate your understanding and patience during this brief maintenance period..

Aug 8, 23:30:27 GMT+0
Identified - Maintenance on cp55 and cp66 is still in progress. We apologise for the delay and are working to restore service as quickly as possible..

Aug 8, 23:00:00 GMT+0
Identified - Maintenance is still in progress. Some servers are taking longer than expected to complete the MariaDB upgrade. We apologise for the extended downtime and appreciate your patience..

Aug 9, 00:11:06 GMT+0
Completed - Maintenance has been completed successfully. MariaDB on cp55 and cp66 has been rolled back to the previous version to restore service. Thank you for your patience..

Duration: 4 hours

Affected Components: Client Area

Jun 20, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 20, 23:59:46 GMT+0
Completed - The maintenance has been completed. Thank you for your patience. Please email helpdesk@elitehost.co.za if you experience any issues..

Jun 20, 20:00:00 GMT+0
Identified - Please note that our Client Area will be undergoing scheduled maintenance this evening. Start Time: Friday 20th June 2025 - 10:00 PM SAST End Time: Saturday 21st June 2025 - 4:00 AM SAST During this time, access to the Client Area will be temporarily disabled. We apologise for any inconvenience this may cause. Should you require assistance with your services during this time, please feel free to reach out to our support team at [helpdesk@elitehost.co.za](mailto:helpdesk@elitehost.co.za).

Duration: 2 hours and 58 minutes

Affected Components: Web Hosting Services

May 23, 22:01:00 GMT+0
Identified - We will be performing scheduled maintenance on ma50. Start: Saturday, 24 May 2025 at 00:01 SAST (GMT+2) End: Saturday, 24 May 2025 at 04:00 SAST (GMT+2) During this window, your website and email services hosted on this server will be unavailable for approximately 2 to 3 hours. We appreciate your patience and understanding..

May 23, 22:01:01 GMT+0
Identified - Maintenance is now in progress.

May 24, 00:59:12 GMT+0
Completed - The maintenance has been completed. Thank you for your patience..

Duration: 1 hour and 3 minutes

Affected Components: Web Hosting Services

May 13, 21:02:34 GMT+0
Completed - The maintenance has been completed. Thank you for your patience..

May 13, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

May 13, 20:00:00 GMT+0
Identified - We will be performing scheduled maintenance on the [Site.pro](http://Site.pro) builder server, which appears as "Site Builder" in your cPanel. During this time, you will not be able to make changes or updates to your website using the Site Builder. Please note that your live website will remain online and unaffected. We appreciate your patience and understanding while we work to improve our services..

Duration: 20 minutes

Affected Components: Website, Client Area

Jan 21, 23:40:00 GMT+0
Identified - We will be performing emergency maintenance on our Client Area and Website. During this time, both will be unavailable for approximately 20 minutes. The maintenance is expected to be completed by 2:00 AM..

Jan 21, 23:40:01 GMT+0
Identified - Maintenance is now in progress.

Jan 22, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 15 minutes

Affected Components: Client Area

Dec 1, 00:10:00 GMT+0
Identified - We will be performing maintenance on our Client Area. During this time, the Client Area will be unavailable for approximately 1-2 hours. The maintenance window is expected to end by 4:30 AM. We sincerely apologise for any inconvenience this may cause. If you require assistance with your services during this time, please feel free to contact our support team at [helpdesk@elitehost.co.za](mailto:helpdesk@elitehost.co.za)..

Dec 1, 00:10:01 GMT+0
Identified - Maintenance is now in progress.

Dec 1, 02:25:24 GMT+0
Completed - The maintenance has been completed. Thank you for your patience..

Duration: 7 days, 6 hours and 43 minutes

Affected Components: Web Hosting Services

Nov 29, 22:00:00 GMT+0
Identified - We are performing maintenance on rs37 and cp59 Start: Saturday 30th November 2024 - 00:00 SAST (GMT+2) End: Saturday 30th November 2024 - 04:00 SAST (GMT+2) During the scheduled maintenance window, your website and email services will be temporarily offline for approximately 2-3 hours..

Nov 30, 00:54:42 GMT+0
Completed - The maintenance has been completed. Thank you for your patience..

Nov 29, 23:59:00 GMT+0
Identified - The maintenance on cp59 has been completed. Maintenance on rs37 is still ongoing and is expected to be completed in approximately 1 hour. Thank you for your patience..

Nov 29, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 25 days, 15 hours and 44 minutes

Oct 2, 11:20:58 GMT+0
Identified - We are aware of a new phishing campaign targeting our clients with emails using the subject line: "**Auto-Renewal Unsuccess**" or other renewal and expiration notices. These fraudulent emails may appear to come from Elitehost and often use subjects about renewals or expirations to trick recipients. **Please do not click on any links in these emails** and delete the emails immediately**.** They are designed to impersonate our brand and gain unauthorised access to sensitive information by directing you to fraudulent websites that request personal or payment details. To help you identify genuine Elitehost communications, all renewal and Client Area emails now include a banner with our logo and a "View email online" link in the top-right corner. This link will always direct you to our official Client Area: <https://my.elitehost.co.za> If you are ever uncertain about the authenticity of an email, you can log in directly to the Client Area to view your services or check the history of emails sent to you: <https://my.elitehost.co.za/clientarea.php> Thank you for staying vigilant and helping us maintain a secure online environment..

Dec 10, 08:27:03 GMT+0
Resolved - We are marking this incident as closed due to its age, and a new ticket will be used for any ongoing phishing reports..

Nov 26, 12:11:19 GMT+0
Identified - We are aware of a phishing campaign targeting our clients with emails using the subject line "**Service recently expired**." These emails are designed to impersonate our brand and gain unauthorised access to sensitive information. They contain links directing users to fraudulent websites to request personal information. **Please do not click on any links in these emails.** Only log in to our client area using our official URL: <https://my.elitehost.co.za> Thank you for your vigilance in helping us maintain a secure online environment..

Nov 26, 13:55:44 GMT+0
Monitoring - After further investigation, we can confirm that **no customer data has been leaked**. These phishing emails appear to target domains resolving to our network, specifically sending the fraudulent/spoofed email to the **info@** address. We understand how concerning this situation is and we want to assure you that we are actively addressing it..

Dec 9, 17:57:11 GMT+0
Resolved - We are marking this incident as resolved, as the phishing campaign has largely subsided. We encourage all clients to remain vigilant and continue to follow best practices to maintain account security: • Avoid clicking on links in suspicious emails. • Only log in to our Client Area via our official URL: <https://my.elitehost.co.za>.

Jan 9, 10:39:26 GMT+0
Identified - We are aware of a new phishing campaign being sent with the subject "Your Service Will Be Suspended Without Payment". **Please do not click on any links in these emails.** Only log in to our client area using our official URL: <https://my.elitehost.co.za>.

Aug 7, 13:59:38 GMT+0
Resolved - We are marking this incident as resolved, as the phishing campaign has largely subsided. We encourage all clients to remain vigilant and continue to follow best practices to maintain account security. Only log in to our Client Area to pay invoices via our official URL: <https://my.elitehost.co.za> For further details and security tips, please read: <https://help.elitehost.co.za/en/article/how-to-protect-yourself-from-phishing-scams-1o7ywln/>.

May 2, 08:31:51 GMT+0
Identified - We are aware of a new phishing campaign being sent with the subjects "Automatic renewal failed for your service" & "Your service must be renewed today". **Please do not click on any links in these emails.** Only log in to our client area using our official URL: <https://my.elitehost.co.za>.

Jan 28, 11:55:46 GMT+0
Resolved - We are marking this incident as resolved, as the phishing campaign has largely subsided. We encourage all clients to remain vigilant and continue to follow best practices to maintain account security. Only log in to our Client Area to pay invoices via our official URL: <https://my.elitehost.co.za>.

Duration: 13 hours and 13 minutes

Affected Components: Web Hosting Services

Nov 11, 09:54:14 GMT+0
Investigating - We are currently investigating an issue with cp63\. We aim to restore services as soon as possible. We apologise for the inconvenience..

Nov 11, 13:29:01 GMT+0
Monitoring - The issue has been resolved and services are back online. We apologise for any inconvenience experienced..

Nov 11, 13:14:30 GMT+0
Identified - We have identified an issue with the server not loading the kernel correctly, preventing it from booting. Attempts to repair the issue are not working as expected. We are working with the upstream software provider to further troubleshoot and rectify the issue. We hope to have the server online as soon as possible. We apologise for any inconvenience experienced..

Nov 11, 22:47:11 GMT+0
Monitoring - We’re currently performing maintenance to fix the recent kernel loading issue. This work will help ensure long-term stability and prevent similar issues in the future..

Nov 11, 23:07:02 GMT+0
Resolved - The maintenance has been completed, and all services are back online. Thank you for your patience. We apologise for any inconvenience caused .

Duration: 7 minutes

Affected Components: Web Hosting Services

Nov 1, 11:25:06 GMT+0
Investigating - We are currently investigating an issue with servers cp22, cp32 and cp35\. We aim to restore services as soon as possible. We apologise for the inconvenience..

Nov 1, 11:32:05 GMT+0
Resolved - The issue has been resolved and services are back online. We apologise for any inconvenience caused..

Affected Components: Web Hosting Services

Aug 4, 15:29:23 GMT+0
Identified - We have identified a potential issue with the hardware node. Our engineers are en route to the data centre for further investigation..

Aug 4, 13:53:31 GMT+0
Investigating - We are currently investigating an issue with servers en53, cp60, cp65, and cp66. We aim to restore services as soon as possible. We apologise for the inconvenience..

Aug 4, 19:03:00 GMT+0
Resolved - The issue has been fully resolved and services are stable. Our engineers addressed hardware issues at the data centre, requiring onsite intervention. Thank you for your patience and understanding..

Aug 4, 19:02:37 GMT+0
Monitoring - The issue has been resolved and services are back online. We are currently monitoring the situation to ensure stability. We apologise for any inconvenience caused..

Duration: 2 hours

Jul 18, 23:00:02 GMT+0
Completed - The scheduled maintenance has been completed..

Jul 18, 21:00:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jul 18, 20:48:09 GMT+0
Identified - We are performing maintenance affecting our SpamExperts Control Panel and API server. Scheduled Start Time: Thursday 18th July 2024 11:00 PM SAST Scheduled End Time: Friday 19th July 2024 01:00 AM SAST During this period, access to https://antispam.co.za will be unavailable. However, email flow will not be affected, as emails will be processed by other servers in our cluster..

Duration: 7 hours

Affected Components: Web Hosting Services

Jun 21, 21:00:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 21, 20:29:00 GMT+0
Identified - We are performing maintenance on cp51, rs43, en53, ma54, cp55, en56 and rs57 Start: Saturday 21st June 2024 - 23:00 SAST (GMT+2) End: Sunday 22nd June 2024 - 06:00 SAST (GMT+2) During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-4 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience..

Jun 22, 01:50:31 GMT+0
Completed - The maintenance has been completed. Thank you for your patience..

Duration: 7 hours

Affected Components: Web Hosting Services

Jun 20, 21:02:54 GMT+0
Identified - We will be undergoing scheduled maintenance during this time..

Jun 21, 03:54:57 GMT+0
Identified - The maintenance has been completed on rs44, rs45, cp46, cp49 and cp52. Maintenance on cp47 and en48 is ongoing and expected to be completed shortly. Thank you for your patience..

Jun 20, 20:59:21 GMT+0
Identified - We are performing maintenance on rs44, rs45, cp46, cp47, en48, cp49 and cp52 Start: Thursday 20th June 2024 - 23:00 SAST (GMT+2) End: Friday 21st June 2024 - 06:00 SAST (GMT+2) During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-4 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience..

Jun 20, 21:00:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 20, 21:03:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 21, 05:40:57 GMT+0
Completed - The scheduled maintenance has been completed..

Duration: 7 hours

Affected Components: Web Hosting Services

Jun 15, 21:00:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 16, 01:45:59 GMT+0
Completed - The maintenance has been completed. Thank you for your patience..

Jun 14, 14:08:50 GMT+0
Identified - We are performing maintenance on rs37, rs38, rs39 rs40, rs41, rs42 and ma50 Start: Saturday 15th June 2024 - 23:00 SAST (GMT+2) End: Sunday 16th June 2024 - 06:00 SAST (GMT+2) During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-4 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience..

Duration: 7 hours

Affected Components: Web Hosting Services

Jun 14, 21:00:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 14, 14:06:24 GMT+0
Identified - We are performing maintenance on en18, cp31, cp32, en33, cp34, cp35 and rs36 Start: Friday 14th June 2024 - 23:00 SAST (GMT+2) End: Saturday 15th June 2024 - 06:00 SAST (GMT+2) During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-4 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience..

Jun 15, 00:18:36 GMT+0
Completed - The maintenance has been completed. Thank you for your patience..

Duration: 7 hours

Affected Components: Web Hosting Services

Jun 13, 21:00:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 13, 19:41:44 GMT+0
Identified - We are performing maintenance on cp24, rs25, rs26, rs27, rs28, cp29 and cp30 Start: Thursday 13th June 2024 - 23:00 SAST (GMT+2) End: Friday 14th June 2024 - 06:00 SAST (GMT+2) During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-4 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience..

Jun 14, 01:26:35 GMT+0
Completed - The maintenance has been completed. Thank you for your patience..

Duration: 7 hours

Affected Components: Web Hosting Services

Jun 7, 21:00:02 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 8, 00:52:28 GMT+0
Completed - The maintenance has been completed. Thank you for your patience..

Jun 7, 16:17:28 GMT+0
Identified - We are performing maintenance on cp19, rs20, rs21, cp22 and cp23 Start: Friday 7th June 2024 - 23:00 SAST (GMT+2) End: Saturday 8th June 2024 - 06:00 SAST (GMT+2) During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-4 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience..

Duration: 2 hours

Affected Components: Web Hosting Services

Feb 15, 18:59:59 GMT+0
Identified - Maintenance will begin as scheduled in 60 minutes..

Feb 15, 20:00:57 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Feb 15, 22:00:59 GMT+0
Completed - The scheduled maintenance has been completed..

Feb 13, 11:19:57 GMT+0
Identified - We will be conducting maintenance on the Site.pro builder server, referred to as "Site Builder" within cPanel. Start: Thursday, 15th February 2024 - 22:00 SAST (GMT+2) End: Saturday, 15th February 2024 - 23:59 SAST (GMT+2) If you use the Site Builder, you will be unable to make changes or updates to your website during the maintenance window. However, your website will still be online and unaffected. We appreciate your understanding and patience..

Duration: 4 hours

Affected Components: Web Hosting Services

Sep 30, 01:30:43 GMT+0
Completed - The maintenance has been completed. Thank you for your patience..

Sep 29, 22:02:14 GMT+0
Identified - We would like to inform you about an upcoming maintenance window that will impact your hosting account: Start: Saturday 30th September 2023 - 00:00 SAST (GMT+2) End: Saturday 30th September 2023 - 04:00 SAST (GMT+2) How will my service be affected? During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-3 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience..

Sep 29, 22:03:15 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Duration: 14 hours

Affected Components: Domain Services

Jul 1, 06:00:29 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jul 1, 22:16:07 GMT+0
Completed - The scheduled maintenance has been completed..

Jun 30, 11:51:40 GMT+0
Identified - ZARC will be conducting maintenance on their .co.za, .web.za, .net.za, and .org.za registry servers on Saturday, 1st July 2023, between 8 am and 10 pm SAST. Please note that during this maintenance period, operations related to these domains, such as registrations, renewals, transfers, and name server updates, will not be available..

Affected Components: Web Hosting Services

Jun 21, 20:40:58 GMT+0
Resolved - The server has remained stable with no further issues. The incident will now be marked resolved. We thank you for your patience and continued support..

Jun 21, 15:22:06 GMT+0
Monitoring - The server is fully back online and all services restored. We are monitoring the server closely to ensure reliable service. If you are still experiencing issues, please log a ticket with our support department at helpesk@elitehost.co.za for further assistance..

Jun 21, 14:52:31 GMT+0
Identified - The issue with booting has been resolved and the server has booted. We are still experiencing connectivity issues to the server, resulting in services remaining offline. Technicians are working to have all access restored as soon as possible..

Jun 21, 14:35:31 GMT+0
Investigating - cp60 us currently offline, affecting all services hosted on the server, including websites and emails. A reboot of the server was attempted, but the server is failing to boot as expected. Technicians are investigating and working to correct the issue. We don't have an estimated time frame at this moment in time..

Jun 21, 14:16:56 GMT+0
Investigating - We are currently experiencing an issue on cp60. Technicians are investigating the issue..

Duration: 1 hour and 30 minutes

May 19, 22:30:20 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 19, 22:28:25 GMT+0
Identified - We are performing maintenance on en61 Start: Saturday 20th May 2023 - 00:30 SAST (GMT+2) End: Saturday 20th May 2023 - 02:30 SAST (GMT+2) Website and email services will be offline for a period of 1-2 hours during the scheduled window. We appreciate your understanding and patience..

May 19, 23:22:30 GMT+0
Completed - The maintenance has been completed. Thank you for your patience..

Duration: 3 hours

Affected Components: Web Hosting Services

Feb 10, 22:00:21 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Feb 9, 12:24:19 GMT+0
Identified - We will be performing scheduled maintenance during this time on servers listed below. The database service will be offline for a period of 10 to 15 minutes during the scheduled window. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience. Servers affected: en18, rs20, rs21, cp23, rs25, rs26, rs28, cp29, cp30, cp31, en33, cp34, cp35, rs36, rs37, rs38, rs39, rs40, rs41, rs42, rs43, rs44, rs45, cp46, cp47, en48, cp49, ma50, cp51, cp52, en53, cp55, en56, rs57.

Feb 11, 00:50:45 GMT+0
Completed - The maintenance has been completed. Thank you for your patience..

Duration: 3 hours

Affected Components: Web Hosting Services

Nov 12, 22:02:46 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Nov 12, 23:47:17 GMT+0
Completed - The maintenance has been completed. Thank you for your patience..

Nov 10, 11:18:58 GMT+0
Identified - We are performing maintenance on cp35 Start: Sunday 13th November 2022 - 00:01 SAST (GMT+2) End: Sunday 13th November 2022 - 03:00 SAST (GMT+2) Website and email services will be offline for a period of approximately 2-3 hours during the scheduled window. We appreciate your understanding and patience..

Duration: 3 hours

Affected Components: Web Hosting Services

Nov 3, 12:22:27 GMT+0
Identified - We will be performing scheduled maintenance during this time on servers listed below. The database service will be offline for a period of 10 to 15 minutes during the scheduled window. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience. Servers affected: en18, rs20, rs21, cp23, cp24, rs25, rs26, rs27, rs28, cp29, cp30, cp31, en33, cp35, rs36, rs37, rs38, rs39, rs40, rs41, rs42, rs43, rs44, cp46, cp47, en48, cp49, ma50, cp52 and en53.

Nov 3, 22:02:38 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Nov 3, 23:18:01 GMT+0
Completed - The maintenance has been completed. Thank you for your patience..

Affected Components: Core Network

Oct 31, 10:20:58 GMT+0
Resolved - The issue has been resolved and network connectivity has been restored. One of our upstream providers has experienced a major outage. Traffic has failed over to alternative upstream providers. Apologies for the inconvenience caused..

Oct 31, 10:12:21 GMT+0
Investigating - We are currently experiencing a network issue affecting mainly affecting international connectivity to our network. We are currently investigating the cause of the issue. Updates to follow.

Duration: 1 hour and 30 minutes

Affected Components: Web Hosting Services

Oct 7, 23:02:35 GMT+0
Completed - The maintenance has been completed. Thank you for your patience..

Oct 7, 22:30:47 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Oct 7, 13:26:01 GMT+0
Identified - We will be performing scheduled maintenance during this time. Website and email services will be offline for a period of 30 - 45 minutes during the scheduled window..

Duration: 6 hours and 50 minutes

Affected Components: Client Area

Apr 9, 19:09:56 GMT+0
Identified - Our client area will be undergoing maintenance this evening. We apologise for any inconvenience that this may cause.The maintenance window will run until 4am. During the maintenance window the client area login will be disabled. Should you require assistance with your services during this time please feel free to reach out to our support team at helpdesk@elitehost.co.za Please contact us if you have any questions. Thank you for your continued support and patience..

Apr 10, 02:19:53 GMT+0
Completed - The maintenance has been completed. Thank you for your patience. Please email helpdesk@elitehost.co.za if you experience any issues..

Apr 9, 19:10:34 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Affected Components: Web Hosting Services

Oct 25, 00:08:05 GMT+0
Resolved - The issue has been resolved and access to the site builder has been restored. Apologies for the inconvenience caused..

Oct 24, 20:40:01 GMT+0
Identified - We are currently experiencing a technical issue with our site builder. The site builder is currently unavailable as a result. We are currently working to restore functionality and will keep you updated. We apologise for any inconvenience this may cause..

Oct 2, 11:56:23 GMT+0
Resolved - This incident has been resolved. Thank you for your patience during this time. Some browsers and mail clients may report still these certificates as invalid because of the expired certificate in their local trust chains. Please contact our support if you still experience issues..

Oct 1, 12:10:41 GMT+0
Monitoring - Let's Encrypt related issues should now be mostly resolved. Some browsers and mail clients may report still these certificates as invalid. The solution is to re-issue any certificates having issues via cPanel -> SSL/TLS Status -> Run AutoSSL (tick all). It may take up to 15 minutes for the new certificate to take effect. There are also some cases where reissuing Let's Encrypt is rate-limited due to increased demand on their infrastructure as a result of this. We’re sorry this is happening. We did not expect it to happen, but we’re working hard to resolve any remaining issues..

Oct 1, 09:32:01 GMT+0
Identified - A change was made by Let's Encrypt, an organization that issues free SSL certificates. One of their intermediate certificates, used by browsers and other software to verify the issued certificates, expired yesterday, September 30th. Some browsers and applications, such as mail clients, may report these certificates as expired or invalid. We have rolled out a patch to affected cPanel servers and are in the process of reissuing affected certificates. Thank you for your patience during this time..

Affected Components: Web Hosting Services, Core Network, Email Services

Jan 14, 07:58:40 GMT+0
Resolved - This incident has been resolved..

Jan 12, 15:20:37 GMT+0
Monitoring - The fibre links have been restored and services are back online. We are monitoring the situation closely to ensure stable service. If you're still experiencing any issues, please send an email to our technical department: helpdesk@elitehost.co.za..

Jan 12, 14:36:49 GMT+0
Identified - The issue has been identified by our upstream data centre provider Teraco. Teraco has mistakenly decommissioned 2 redundant fibre connection between our core and access switches. Current estimated time of repair is 17h45. We apologise for the inconvenience experienced and those at fault will be held accountable to ensure this doesn't happen again..

Jan 12, 13:07:41 GMT+0
Investigating - Further investigation indicates that the issue is affecting shared and reseller hosting accounts. We are investigating further and hope to have the issue resolved as soon as possible..

Jan 12, 12:47:31 GMT+0
Investigating - We are currently experiencing a network issue affecting connectivity to our core network. We are currently investigating the cause of the issue. Updates to follow.

Affected Components: Web Hosting Services, Core Network

Aug 21, 07:20:02 GMT+0
Resolved - We are marking this incident as resolved, as we have not seen any further packet loss over the past 12 hours. We have requested a reason for outage from our provider as both our fibre routes went down. We will be adding another provider for further redundancy..

Aug 20, 14:53:13 GMT+0
Monitoring - The issue has been resolved and network connectivity has been restored. Apologies for the inconvenience caused..

Aug 20, 14:34:21 GMT+0
Identified - We are currently experiencing a network issue affecting connectivity to our Samrand location. We are currently investigating the cause of the issue. Updates to follow.

Affected Components: Web Hosting Services

Jun 5, 00:36:30 GMT+0
Resolved - We have received feedback from our provider. The faulty power transfer switch has been replaced. "We have identified a malfunctioning ATS (Automatic Transfer Switch) in the rack where your servers are hosted. To avoid any damage and to increase the stability, we have replaced the affected hardware" Once again, we do apologise for the inconvenience that was caused by this downtime. This server is scheduled for migration this evening..

Jun 5, 00:28:57 GMT+0
Monitoring - cp17 is back online and all services accessible. We are monitoring the situation closely..

Jun 5, 00:10:01 GMT+0
Investigating - We are currently experiencing an issue with connectivity to cp17. Our provider in this location is currently investigating the cause of issue further. Our sincere apologies for the downtime experienced on this server..

Jun 3, 19:18:31 GMT+0
Resolved - Our upstream provider has informed us that the outage was due to a power issue on the rack, resulting in the server losing power. They are investigating the issue further on their end and will implement measures to prevent the issue from reoccurring..

Jun 3, 12:52:16 GMT+0
Monitoring - The server is currently back online. We are awaiting confirmation from our provider to replace the power supply. This emergency maintenance will result in a further downtime of about 15 to 30 minutes as the server is required to be shut down..

Jun 3, 12:44:50 GMT+0
Investigating - All services on cp17 are currently inaccessible again. Our upstream provider has indicated the fault is with the power supply and are working to replace this. We don't currently have an ETA for this..

Jun 3, 09:47:03 GMT+0
Monitoring - The server is currently back online. We are monitoring the situation closely. We are currently awaiting further feedback from our upstream provider..

Jun 3, 09:41:06 GMT+0
Investigating - We suspect a hardware failure on the server. We are currently awaiting further feedback from our upstream provider..

Jun 3, 09:03:34 GMT+0
Investigating - All services are currently unresponsive on cp17. We are investigating the issue and hope to have the server back online as soon as possible. Updates to follow..

Affected Components: Web Hosting Services

May 6, 09:57:45 GMT+0
Monitoring - Access to all services on cp17 has been restored. We have received feedback from our provider that this was caused by a power issue. We will continue monitoring the server to ensure stable operation..

May 6, 12:07:34 GMT+0
Resolved - This incident has been resolved. Please accept our apologies for any inconvenience..

May 6, 09:25:08 GMT+0
Investigating - All services are currently unresponsive on cp17. Our provider in this location is currently investigating the cause of issue further. We working to get services restored as soon as possible. Apologies for the inconvenience caused..

Affected Components: Web Hosting Services, Core Network, Email Services, Cloud Infrastructure, Domain Services, Website, Client Area

Apr 23, 13:32:26 GMT+0
Resolved - We apologise for the downtime and inconvenience that this has caused. We are still monitoring the situation closely to ensure stable operation. A further email will be sent out to all clients explaining the situation and the measures we have taken to minimise the impact..

Apr 23, 02:57:17 GMT+0
Monitoring - Access to our network has been restored. We are monitoring the situation closely to ensure stable operation..

Apr 22, 22:07:54 GMT+0
Identified - We are experiencing packet loss to our network and are currently working to restore connectivity..

Apr 22, 20:44:48 GMT+0
Monitoring - Access to our network has been restored. We are monitoring the situation closely to ensure stable operation..

Apr 22, 19:51:36 GMT+0
Investigating - We are experiencing packet loss to our network and are currently working to restore connectivity..

Apr 22, 19:38:23 GMT+0
Monitoring - Access to our network has been restored. We are monitoring the situation closely to ensure stable operation..

Apr 22, 19:30:48 GMT+0
Identified - We are experiencing packet loss to our network and are currently investigating the issue..

Apr 22, 13:55:06 GMT+0
Monitoring - Access to our network has been restored. We are monitoring the situation closely to ensure stable operation..

Apr 22, 13:12:19 GMT+0
Investigating - We are experiencing packet loss to our network and are currently investigating the issue..

Apr 22, 07:36:15 GMT+0
Investigating - We are experiencing packet loss to our network and are currently investigating the issue..

Apr 21, 19:44:41 GMT+0
Monitoring - Our network has been mostly stabilised. We're currently monitoring this situation for any changes. International access to rs25 from certain networks is currently restricted..

Apr 21, 17:36:42 GMT+0
Investigating - We are experiencing packet loss to our network and are currently investigating the issue..

Apr 17, 17:56:20 GMT+0
Monitoring - Our network has been mostly stabilised. We're currently monitoring this situation for any changes, and we'll provide updates here as necessary..

Apr 17, 09:29:26 GMT+0
Investigating - We are currently experiencing packet loss to our network and are investigating the issue further..

Apr 16, 19:33:29 GMT+0
Monitoring - Access has been restored. We are monitoring the situation closely and will keep you updated..

Apr 16, 15:10:49 GMT+0
Investigating - We are experiencing packet loss to our network. Our engineers are currently investigating the issue..

Apr 16, 10:50:06 GMT+0
Monitoring - Access to rs25 has been restored. We are monitoring the situation closely. Further updates regarding this outage will be sent to clients directly. We apologise for any inconvenience experienced during this outage..

Apr 16, 09:06:44 GMT+0
Investigating - Access to majority of our network has been restored. There are still connection issues to rs25 which we're investigating further..

Apr 16, 07:55:38 GMT+0
Investigating - We are currently experiencing a network issue affecting connectivity to our core network. This is affecting connectivity to our hosting servers within South Africa. We are currently investigating the issue and will keep you updated..

Affected Components: Web Hosting Services, Core Network, Cloud Infrastructure, Domain Services, Website, Client Area

Apr 16, 02:54:59 GMT+0
Resolved - This incident has been resolved..

Apr 15, 22:35:36 GMT+0
Monitoring - The network has stabilised and access to all services restored. Please accept our sincerest apologies for any inconvenience the downtime may have caused..

Apr 15, 21:17:59 GMT+0
Investigating - We are seeing an increase in packet loss to our network. Our engineers are investigating further..

Apr 15, 20:50:08 GMT+0
Investigating - We are currently experiencing a network issue affecting connectivity to our core network. This is affecting connectivity to our hosting servers within South Africa. We are currently investigating the issue and will keep you updated..

Affected Components: Web Hosting Services

Apr 13, 16:49:12 GMT+0
Resolved - Our provider has completed their investigation into this issue and we have received feedback. The cause of issues was related to a misconfiguration of power control devices within the facility. To improve uptime, we will likely migrate servers away from this location over the coming months. Once again, we do apologise for the inconvenience that was caused by this downtime..

Apr 11, 00:31:10 GMT+0
Investigating - Unfortunately, we are experiencing intermittent connectivity issues to cp17. Our provider has engineers currently looking into the issue. Once again, we do apologise for the inconvenience caused by this downtime..

Apr 10, 21:03:31 GMT+0
Monitoring - cp17 is back online and all services accessible. We are awaiting further feedback from our provider and will update once we know more. We are monitoring the situation closely. We apologise for any inconvenience experienced as a result of the issue..

Apr 10, 20:53:18 GMT+0
Identified - We are currently experiencing an issue with connectivity to cp17. Our provider in this location is currently investigating the cause of issue further. Our sincere apologies for the downtime experienced on this server..

Affected Components: Web Hosting Services, Core Network

Apr 10, 09:13:07 GMT+0
Investigating - Access to the network is currently intermittent. Our upstream are still working to resolve the issue..

Apr 10, 09:05:02 GMT+0
Monitoring - Access to our network has been restored. We are currently awaiting further feedback from our upstream provider..

Apr 10, 08:58:22 GMT+0
Investigating - We are currently experiencing a network issue affecting connectivity to our Samrand location. We are currently investigating the cause of the issue. Updates to follow..

Apr 10, 10:31:47 GMT+0
Resolved - This incident has been resolved..

Apr 10, 09:22:24 GMT+0
Monitoring - Access to our network has been restored. A fix for the issue has been implemented on our upstream providers side. We are monitoring the network closely to ensure the issue is fully resolved. If you are still experiencing issues, please let us know by sending an email to helpdesk@elitehost.co.za. Please accept our apologies for any inconvenience experienced during the outage..

Apr 1, 13:04:08 GMT+0
Resolved - We have received confirmation from our upstream provider that the power supply on cp17 failed. The server booted without issue after the faulty power supply was replaced. We will continue monitoring the server to ensure stable operation..

Apr 1, 10:45:48 GMT+0
Monitoring - cp17 is back online and all services accessible. We are awaiting further feedback from our upstream provider and will update you once we know more. We are monitoring the situation closely. We apologise for any inconvenience experienced as a result of the issue..

Apr 1, 10:02:44 GMT+0
Investigating - Our upstream provider has indicated that the server isn't powering on. They suspect a faulty power supply and are in the process of replacing it. We will keep you updated..

Apr 1, 09:29:19 GMT+0
Investigating - We are currently experiencing an issue with connectivity to cp17. The issue is affecting connectivity to all services hosted on this server. We are have gotten in contact with our upstream provider to investigate the issue..

Mar 31, 19:19:13 GMT+0
Resolved - This incident has been resolved..

Mar 31, 16:22:07 GMT+0
Monitoring - Access to all services on cp17 have been restored. The faulty switch has been replaced by our upstream provider and the issue should now be fully resolved. We are currently monitoring the server closely to ensure continued stability of the network. We would like to thank you for your patience. If you experience any issues or require any further assistance, please email us at helpdesk@elitehost.co.za for further assistance..

Mar 31, 15:45:18 GMT+0
Identified - The server has become inaccessible again. Our upstream provider has assured us that they are in the process of replacing the faulty switch. We apologise for the continued inconvenience and hope to have the server online and stable again as soon as possible..

Mar 31, 15:22:56 GMT+0
Identified - Services are back online at the moment. We are awaiting further feedback from our upstream provider to confirm that this has been rectified. We will keep you updated..

Mar 31, 14:35:26 GMT+0
Identified - We are currently experiencing an issue with connectivity to cp17. The issue is affecting connectivity to all services hosted on this server. The problem has been identified to be a faulty switch. Our upstream provider is investigating further and working to rectify the issue as soon as possible. We apologise for any inconvenience experienced and are working with our upstream provider to implement a permanent solution..

Mar 31, 07:25:06 GMT+0
Investigating - We are currently investigating an issue with cp17, affecting connectivity to all services hosted on this server. We hope to get services restored as soon as possible. Apologies for the inconvenience caused..

Mar 31, 09:05:52 GMT+0
Resolved - The issue has been resolved and the server is back online. Please accept our apologies for any inconvenience..

Affected Components: Web Hosting Services

Feb 21, 18:53:27 GMT+0
Resolved - The issue has been resolved and network connectivity has been restored. Apologies for the inconvenience caused..

Feb 21, 17:24:36 GMT+0
Identified - We are currently experiencing a network issue affecting connectivity to our Cape Town location. Our provider is currently investigating the cause of issue. Please accept our apologies for the inconvenience. Updates to follow..

Affected Components: Web Hosting Services, Core Network

Jan 29, 23:54:47 GMT+0
Resolved - This incident has been resolved..

Jan 29, 21:58:50 GMT+0
Investigating - Apologies for the extended downtime. Our provider is currently on site investigating the issue further. Updates to follow..

Jan 29, 23:25:23 GMT+0
Monitoring - The issue has been resolved and network connectivity has been restored. Apologies for the inconvenience caused..

Jan 29, 21:19:46 GMT+0
Investigating - We are currently experiencing a network issue affecting connectivity to our Samrand location. Our provider is currently investigating the cause of issue. Please accept our apologies for the inconvenience. Updates to follow..

Affected Components: Web Hosting Services, Core Network

Nov 27, 03:09:15 GMT+0
Resolved - This incident has been resolved..

Nov 27, 01:00:48 GMT+0
Identified - The issue has been resolved and network connectivity has been restored. Apologies for the inconvenience caused..

Nov 26, 23:23:36 GMT+0
Identified - Our provider is currently on site replacing the switch. Updates to follow..

Nov 26, 23:19:56 GMT+0
Identified - We are currently experiencing a network issue affecting connectivity to our Samrand location. The cause of issue is a switch failure with one of our providers. This will affect a small number of servers. Our provider is on site replacing the equipment. Please accept our apologies for the inconvenience. Updates to follow..