Elitehost Status - Incident history https://status.elitehost.co.za Elitehost Fri, 3 Apr 2026 22:01:00 +0000 Scheduled Server Maintenance - rs27 and cp34 Type: Maintenance Duration: 3 hours and 36 minutes Affected Components: Web Hosting Services Apr 3, 22:01:01 GMT+0 - Identified - Maintenance is now in progress Apr 4, 01:37:08 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. Apr 3, 22:01:00 GMT+0 - Identified - We are performing maintenance on rs27 and cp34 Start: Saturday 4th April 2026 - 00:01 SAST (GMT+2) End: Saturday 4th April 2026 - 04:00 SAST (GMT+2) During the scheduled maintenance window, your website and email services will be temporarily offline for approximately 3 hours. Type: Maintenance

Duration: 3 hours and 36 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>22:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>01:37:08</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience..</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>22:01:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing maintenance on rs27 and cp34 Start: Saturday 4th April 2026 - 00:01 SAST (GMT+2) End: Saturday 4th April 2026 - 04:00 SAST (GMT+2) During the scheduled maintenance window, your website and email services will be temporarily offline for approximately 3 hours..</p> ]]> Fri, 3 Apr 2026 22:01:00 +0000 https://status.elitehost.co.za/maintenance/cmnixzq79026whqg0pl04s367 https://status.elitehost.co.za/maintenance/cmnixzq79026whqg0pl04s367 Phishing/Spoofed Emails Type: Incident Dec 10, 08:39:40 GMT+0 - Identified - We are aware of a new phishing campaign targeting our clients with emails using the subject line: "**Auto-Renew Payment Failed – Quick Fix Inside**" or other renewal and expiration notices. These fraudulent emails may appear to come from Elitehost and often use subjects about renewals or expirations to trick recipients. **Please do not click on any links in these emails** and delete the emails immediately**.** They are designed to impersonate our brand and gain unauthorised access to sensitive information by directing you to fraudulent websites that request personal or payment details. To help you identify genuine Elitehost communications, all renewal and Client Area emails now include a banner with our logo and a "View email online" link in the top-right corner. This link will always direct you to our official Client Area: <https://my.elitehost.co.za> If you are ever uncertain about the authenticity of an email, you can log in directly to the Client Area to view your services or check the history of emails sent to you: <https://my.elitehost.co.za/clientarea.php> Thank you for staying vigilant and helping us maintain a secure online environment. Type: Incident

<p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>08:39:40</var> GMT+0</small><br><strong>Identified</strong> - We are aware of a new phishing campaign targeting our clients with emails using the subject line: "**Auto-Renew Payment Failed – Quick Fix Inside**" or other renewal and expiration notices. These fraudulent emails may appear to come from Elitehost and often use subjects about renewals or expirations to trick recipients. **Please do not click on any links in these emails** and delete the emails immediately**.** They are designed to impersonate our brand and gain unauthorised access to sensitive information by directing you to fraudulent websites that request personal or payment details. To help you identify genuine Elitehost communications, all renewal and Client Area emails now include a banner with our logo and a "View email online" link in the top-right corner. This link will always direct you to our official Client Area: <https://my.elitehost.co.za> If you are ever uncertain about the authenticity of an email, you can log in directly to the Client Area to view your services or check the history of emails sent to you: <https://my.elitehost.co.za/clientarea.php> Thank you for staying vigilant and helping us maintain a secure online environment..</p> ]]> Wed, 10 Dec 2025 08:39:40 +0000 https://status.elitehost.co.za/incident/cmizrdd5w01spz789h70an0mn https://status.elitehost.co.za/incident/cmizrdd5w01spz789h70an0mn Cloudflare Network Issues Type: Incident Duration: 7 days and 12 minutes Affected Components: Client Area, Website Nov 18, 12:00:00 GMT+0 - Identified - We are aware of an ongoing Cloudflare incident that is affecting access to websites that rely on Cloudflare, including our main website and Client Area. Cloudflare has confirmed the issue and is actively working on a fix. You can follow the incident on the [Cloudflare Status Page.](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7) Nov 19, 01:49:28 GMT+0 - Resolved - This incident has been resolved. More details are available in Cloudflare's [**post-incident report**](https://blog.cloudflare.com/18-november-2025-outage/). Nov 18, 14:48:11 GMT+0 - Resolved - Cloudflare has reported that a fix has been implemented and they believe the incident is now resolved. As per their latest update, they are continuing to monitor for errors to ensure all services are back to normal. Type: Incident

Duration: 7 days and 12 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an ongoing Cloudflare incident that is affecting access to websites that rely on Cloudflare, including our main website and Client Area. Cloudflare has confirmed the issue and is actively working on a fix. You can follow the incident on the [Cloudflare Status Page.](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7).</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>01:49:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. More details are available in Cloudflare's [**post-incident report**](https://blog.cloudflare.com/18-november-2025-outage/)..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:48:11</var> GMT+0</small><br><strong>Resolved</strong> - Cloudflare has reported that a fix has been implemented and they believe the incident is now resolved. As per their latest update, they are continuing to monitor for errors to ensure all services are back to normal..</p> ]]> Tue, 18 Nov 2025 12:00:00 +0000 https://status.elitehost.co.za/incident/cmi4o7yr40018ak1qhvn4nqz4 https://status.elitehost.co.za/incident/cmi4o7yr40018ak1qhvn4nqz4 Scheduled Server Maintenance - ma54 Type: Maintenance Duration: 2 hours and 51 minutes Affected Components: Web Hosting Services Sep 13, 22:01:01 GMT+0 - Identified - Maintenance is now in progress Sep 14, 00:52:19 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. Sep 13, 22:01:00 GMT+0 - Identified - We will be performing scheduled maintenance on ma54. Start: Sunday 14th September 2025 - 00:01 SAST (GMT+2) End: Sunday 14th September 2025 - 04:00 SAST (GMT+2) During this window, your website and email services hosted on this server will be unavailable for approximately 3 hours. We appreciate your patience and understanding. Type: Maintenance

Duration: 2 hours and 51 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>22:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>00:52:19</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience..</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>22:01:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on ma54. Start: Sunday 14th September 2025 - 00:01 SAST (GMT+2) End: Sunday 14th September 2025 - 04:00 SAST (GMT+2) During this window, your website and email services hosted on this server will be unavailable for approximately 3 hours. We appreciate your patience and understanding..</p> ]]> Sat, 13 Sep 2025 22:01:00 +0000 https://status.elitehost.co.za/maintenance/cmfikjfls011f4p8uxzb30nv5 https://status.elitehost.co.za/maintenance/cmfikjfls011f4p8uxzb30nv5 Server Maintenance - cPanel Servers Type: Maintenance Duration: 1 hour and 41 minutes Affected Components: Web Hosting Services Aug 8, 22:30:01 GMT+0 - Identified - Maintenance is now in progress Aug 8, 22:30:00 GMT+0 - Identified - We will be performing scheduled maintenance during this time. As part of this maintenance, we will be upgrading the MariaDB version on our Shared, Business, Reseller and Email cPanel servers. The database service on each affected server will be unavailable for approximately 10 to 15 minutes during the maintenance window. This upgrade is necessary to ensure the continued stability, performance, and security of our hosting environment. We have selected this time to minimise disruption for the majority of our clients. We appreciate your understanding and patience during this brief maintenance period. Aug 8, 23:30:27 GMT+0 - Identified - Maintenance on cp55 and cp66 is still in progress. We apologise for the delay and are working to restore service as quickly as possible. Aug 8, 23:00:00 GMT+0 - Identified - Maintenance is still in progress. Some servers are taking longer than expected to complete the MariaDB upgrade. We apologise for the extended downtime and appreciate your patience. Aug 9, 00:11:06 GMT+0 - Completed - Maintenance has been completed successfully. MariaDB on cp55 and cp66 has been rolled back to the previous version to restore service. Thank you for your patience. Type: Maintenance

Duration: 1 hour and 41 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>22:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance during this time. As part of this maintenance, we will be upgrading the MariaDB version on our Shared, Business, Reseller and Email cPanel servers. The database service on each affected server will be unavailable for approximately 10 to 15 minutes during the maintenance window. This upgrade is necessary to ensure the continued stability, performance, and security of our hosting environment. We have selected this time to minimise disruption for the majority of our clients. We appreciate your understanding and patience during this brief maintenance period..</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>23:30:27</var> GMT+0</small><br><strong>Identified</strong> - Maintenance on cp55 and cp66 is still in progress. We apologise for the delay and are working to restore service as quickly as possible..</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is still in progress. Some servers are taking longer than expected to complete the MariaDB upgrade. We apologise for the extended downtime and appreciate your patience..</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>00:11:06</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed successfully. MariaDB on cp55 and cp66 has been rolled back to the previous version to restore service. Thank you for your patience..</p> ]]> Fri, 8 Aug 2025 22:30:00 +0000 https://status.elitehost.co.za/maintenance/cme1h0jhs004a8sykj665dqkz https://status.elitehost.co.za/maintenance/cme1h0jhs004a8sykj665dqkz Client Area Maintenance Type: Maintenance Duration: 4 hours Affected Components: Client Area Jun 20, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 20, 23:59:46 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. Please email helpdesk@elitehost.co.za if you experience any issues. Jun 20, 20:00:00 GMT+0 - Identified - Please note that our Client Area will be undergoing scheduled maintenance this evening. Start Time: Friday 20th June 2025 - 10:00 PM SAST End Time: Saturday 21st June 2025 - 4:00 AM SAST During this time, access to the Client Area will be temporarily disabled. We apologise for any inconvenience this may cause. Should you require assistance with your services during this time, please feel free to reach out to our support team at [helpdesk@elitehost.co.za](mailto:helpdesk@elitehost.co.za) Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>23:59:46</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience. Please email helpdesk@elitehost.co.za if you experience any issues..</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please note that our Client Area will be undergoing scheduled maintenance this evening. Start Time: Friday 20th June 2025 - 10:00 PM SAST End Time: Saturday 21st June 2025 - 4:00 AM SAST During this time, access to the Client Area will be temporarily disabled. We apologise for any inconvenience this may cause. Should you require assistance with your services during this time, please feel free to reach out to our support team at [helpdesk@elitehost.co.za](mailto:helpdesk@elitehost.co.za).</p> ]]> Fri, 20 Jun 2025 20:00:00 +0000 https://status.elitehost.co.za/maintenance/cmc4qtpto001lfrj8wmh5yz0z https://status.elitehost.co.za/maintenance/cmc4qtpto001lfrj8wmh5yz0z Scheduled Server Maintenance - ma50 Type: Maintenance Duration: 2 hours and 58 minutes Affected Components: Web Hosting Services May 23, 22:01:00 GMT+0 - Identified - We will be performing scheduled maintenance on ma50. Start: Saturday, 24 May 2025 at 00:01 SAST (GMT+2) End: Saturday, 24 May 2025 at 04:00 SAST (GMT+2) During this window, your website and email services hosted on this server will be unavailable for approximately 2 to 3 hours. We appreciate your patience and understanding. May 23, 22:01:01 GMT+0 - Identified - Maintenance is now in progress May 24, 00:59:12 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. Type: Maintenance

Duration: 2 hours and 58 minutes

Affected Components:

<p><small>May <var data-var='date'> 23</var>, <var data-var='time'>22:01:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on ma50. Start: Saturday, 24 May 2025 at 00:01 SAST (GMT+2) End: Saturday, 24 May 2025 at 04:00 SAST (GMT+2) During this window, your website and email services hosted on this server will be unavailable for approximately 2 to 3 hours. We appreciate your patience and understanding..</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>22:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 24</var>, <var data-var='time'>00:59:12</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience..</p> ]]> Fri, 23 May 2025 22:01:00 +0000 https://status.elitehost.co.za/maintenance/cmaz8wbcr002z12pui9aan0go https://status.elitehost.co.za/maintenance/cmaz8wbcr002z12pui9aan0go Server Maintenance - Site Builder Type: Maintenance Duration: 1 hour and 3 minutes Affected Components: Web Hosting Services May 13, 21:02:34 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. May 13, 20:00:01 GMT+0 - Identified - Maintenance is now in progress May 13, 20:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on the [Site.pro](http://Site.pro) builder server, which appears as "Site Builder" in your cPanel. During this time, you will not be able to make changes or updates to your website using the Site Builder. Please note that your live website will remain online and unaffected. We appreciate your patience and understanding while we work to improve our services. Type: Maintenance

Duration: 1 hour and 3 minutes

Affected Components:

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>21:02:34</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on the [Site.pro](http://Site.pro) builder server, which appears as "Site Builder" in your cPanel. During this time, you will not be able to make changes or updates to your website using the Site Builder. Please note that your live website will remain online and unaffected. We appreciate your patience and understanding while we work to improve our services..</p> ]]> Tue, 13 May 2025 20:00:00 +0000 https://status.elitehost.co.za/maintenance/cmam9dqv6000ud64g4c7zs1az https://status.elitehost.co.za/maintenance/cmam9dqv6000ud64g4c7zs1az Client Area and Website Maintenance Type: Maintenance Duration: 20 minutes Affected Components: Website, Client Area Jan 21, 23:40:00 GMT+0 - Identified - We will be performing emergency maintenance on our Client Area and Website. During this time, both will be unavailable for approximately 20 minutes. The maintenance is expected to be completed by 2:00 AM. Jan 21, 23:40:01 GMT+0 - Identified - Maintenance is now in progress Jan 22, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 20 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>23:40:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing emergency maintenance on our Client Area and Website. During this time, both will be unavailable for approximately 20 minutes. The maintenance is expected to be completed by 2:00 AM..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>23:40:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 21 Jan 2025 23:40:00 +0000 https://status.elitehost.co.za/maintenance/cm67467f1019pagrzldz1i14b https://status.elitehost.co.za/maintenance/cm67467f1019pagrzldz1i14b Client Area Maintenance Type: Maintenance Duration: 2 hours and 15 minutes Affected Components: Client Area Dec 1, 00:10:00 GMT+0 - Identified - We will be performing maintenance on our Client Area. During this time, the Client Area will be unavailable for approximately 1-2 hours. The maintenance window is expected to end by 4:30 AM. We sincerely apologise for any inconvenience this may cause. If you require assistance with your services during this time, please feel free to contact our support team at [helpdesk@elitehost.co.za](mailto:helpdesk@elitehost.co.za). Dec 1, 00:10:01 GMT+0 - Identified - Maintenance is now in progress Dec 1, 02:25:24 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. Type: Maintenance

Duration: 2 hours and 15 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>00:10:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance on our Client Area. During this time, the Client Area will be unavailable for approximately 1-2 hours. The maintenance window is expected to end by 4:30 AM. We sincerely apologise for any inconvenience this may cause. If you require assistance with your services during this time, please feel free to contact our support team at [helpdesk@elitehost.co.za](mailto:helpdesk@elitehost.co.za)..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>00:10:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>02:25:24</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience..</p> ]]> Sun, 1 Dec 2024 00:10:00 +0000 https://status.elitehost.co.za/maintenance/cm44udm9x000jrfscl3r7porx https://status.elitehost.co.za/maintenance/cm44udm9x000jrfscl3r7porx Scheduled Server Maintenance - rs37 and cp59 Type: Maintenance Duration: 7 days, 6 hours and 43 minutes Affected Components: Web Hosting Services Nov 29, 22:00:00 GMT+0 - Identified - We are performing maintenance on rs37 and cp59 Start: Saturday 30th November 2024 - 00:00 SAST (GMT+2) End: Saturday 30th November 2024 - 04:00 SAST (GMT+2) During the scheduled maintenance window, your website and email services will be temporarily offline for approximately 2-3 hours. Nov 30, 00:54:42 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. Nov 29, 23:59:00 GMT+0 - Identified - The maintenance on cp59 has been completed. Maintenance on rs37 is still ongoing and is expected to be completed in approximately 1 hour. Thank you for your patience. Nov 29, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 7 days, 6 hours and 43 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing maintenance on rs37 and cp59 Start: Saturday 30th November 2024 - 00:00 SAST (GMT+2) End: Saturday 30th November 2024 - 04:00 SAST (GMT+2) During the scheduled maintenance window, your website and email services will be temporarily offline for approximately 2-3 hours..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>00:54:42</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>23:59:00</var> GMT+0</small><br><strong>Identified</strong> - The maintenance on cp59 has been completed. Maintenance on rs37 is still ongoing and is expected to be completed in approximately 1 hour. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 29 Nov 2024 22:00:00 +0000 https://status.elitehost.co.za/maintenance/cm41dgeq90003jie22sup90aa https://status.elitehost.co.za/maintenance/cm41dgeq90003jie22sup90aa Phishing/Spoofed Emails Type: Incident Duration: 25 days, 15 hours and 44 minutes Oct 2, 11:20:58 GMT+0 - Identified - We are aware of a new phishing campaign targeting our clients with emails using the subject line: "**Auto-Renewal Unsuccess**" or other renewal and expiration notices. These fraudulent emails may appear to come from Elitehost and often use subjects about renewals or expirations to trick recipients. **Please do not click on any links in these emails** and delete the emails immediately**.** They are designed to impersonate our brand and gain unauthorised access to sensitive information by directing you to fraudulent websites that request personal or payment details. To help you identify genuine Elitehost communications, all renewal and Client Area emails now include a banner with our logo and a "View email online" link in the top-right corner. This link will always direct you to our official Client Area: <https://my.elitehost.co.za> If you are ever uncertain about the authenticity of an email, you can log in directly to the Client Area to view your services or check the history of emails sent to you: <https://my.elitehost.co.za/clientarea.php> Thank you for staying vigilant and helping us maintain a secure online environment. Dec 10, 08:27:03 GMT+0 - Resolved - We are marking this incident as closed due to its age, and a new ticket will be used for any ongoing phishing reports. Nov 26, 12:11:19 GMT+0 - Identified - We are aware of a phishing campaign targeting our clients with emails using the subject line "**Service recently expired**." These emails are designed to impersonate our brand and gain unauthorised access to sensitive information. They contain links directing users to fraudulent websites to request personal information. **Please do not click on any links in these emails.** Only log in to our client area using our official URL: <https://my.elitehost.co.za> Thank you for your vigilance in helping us maintain a secure online environment. Nov 26, 13:55:44 GMT+0 - Monitoring - After further investigation, we can confirm that **no customer data has been leaked**. These phishing emails appear to target domains resolving to our network, specifically sending the fraudulent/spoofed email to the **info@** address. We understand how concerning this situation is and we want to assure you that we are actively addressing it. Dec 9, 17:57:11 GMT+0 - Resolved - We are marking this incident as resolved, as the phishing campaign has largely subsided. We encourage all clients to remain vigilant and continue to follow best practices to maintain account security: • Avoid clicking on links in suspicious emails. • Only log in to our Client Area via our official URL: <https://my.elitehost.co.za> Jan 9, 10:39:26 GMT+0 - Identified - We are aware of a new phishing campaign being sent with the subject "Your Service Will Be Suspended Without Payment". **Please do not click on any links in these emails.** Only log in to our client area using our official URL: <https://my.elitehost.co.za> Aug 7, 13:59:38 GMT+0 - Resolved - We are marking this incident as resolved, as the phishing campaign has largely subsided. We encourage all clients to remain vigilant and continue to follow best practices to maintain account security. Only log in to our Client Area to pay invoices via our official URL: <https://my.elitehost.co.za> For further details and security tips, please read: <https://help.elitehost.co.za/en/article/how-to-protect-yourself-from-phishing-scams-1o7ywln/> May 2, 08:31:51 GMT+0 - Identified - We are aware of a new phishing campaign being sent with the subjects "Automatic renewal failed for your service" & "Your service must be renewed today". **Please do not click on any links in these emails.** Only log in to our client area using our official URL: <https://my.elitehost.co.za> Jan 28, 11:55:46 GMT+0 - Resolved - We are marking this incident as resolved, as the phishing campaign has largely subsided. We encourage all clients to remain vigilant and continue to follow best practices to maintain account security. Only log in to our Client Area to pay invoices via our official URL: <https://my.elitehost.co.za> Type: Incident

Duration: 25 days, 15 hours and 44 minutes

<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>11:20:58</var> GMT+0</small><br><strong>Identified</strong> - We are aware of a new phishing campaign targeting our clients with emails using the subject line: "**Auto-Renewal Unsuccess**" or other renewal and expiration notices. These fraudulent emails may appear to come from Elitehost and often use subjects about renewals or expirations to trick recipients. **Please do not click on any links in these emails** and delete the emails immediately**.** They are designed to impersonate our brand and gain unauthorised access to sensitive information by directing you to fraudulent websites that request personal or payment details. To help you identify genuine Elitehost communications, all renewal and Client Area emails now include a banner with our logo and a "View email online" link in the top-right corner. This link will always direct you to our official Client Area: <https://my.elitehost.co.za> If you are ever uncertain about the authenticity of an email, you can log in directly to the Client Area to view your services or check the history of emails sent to you: <https://my.elitehost.co.za/clientarea.php> Thank you for staying vigilant and helping us maintain a secure online environment..</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>08:27:03</var> GMT+0</small><br><strong>Resolved</strong> - We are marking this incident as closed due to its age, and a new ticket will be used for any ongoing phishing reports..</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>12:11:19</var> GMT+0</small><br><strong>Identified</strong> - We are aware of a phishing campaign targeting our clients with emails using the subject line "**Service recently expired**." These emails are designed to impersonate our brand and gain unauthorised access to sensitive information. They contain links directing users to fraudulent websites to request personal information. **Please do not click on any links in these emails.** Only log in to our client area using our official URL: <https://my.elitehost.co.za> Thank you for your vigilance in helping us maintain a secure online environment..</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>13:55:44</var> GMT+0</small><br><strong>Monitoring</strong> - After further investigation, we can confirm that **no customer data has been leaked**. These phishing emails appear to target domains resolving to our network, specifically sending the fraudulent/spoofed email to the **info@** address. We understand how concerning this situation is and we want to assure you that we are actively addressing it..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>17:57:11</var> GMT+0</small><br><strong>Resolved</strong> - We are marking this incident as resolved, as the phishing campaign has largely subsided. We encourage all clients to remain vigilant and continue to follow best practices to maintain account security: • Avoid clicking on links in suspicious emails. • Only log in to our Client Area via our official URL: <https://my.elitehost.co.za>.</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>10:39:26</var> GMT+0</small><br><strong>Identified</strong> - We are aware of a new phishing campaign being sent with the subject "Your Service Will Be Suspended Without Payment". **Please do not click on any links in these emails.** Only log in to our client area using our official URL: <https://my.elitehost.co.za>.</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>13:59:38</var> GMT+0</small><br><strong>Resolved</strong> - We are marking this incident as resolved, as the phishing campaign has largely subsided. We encourage all clients to remain vigilant and continue to follow best practices to maintain account security. Only log in to our Client Area to pay invoices via our official URL: <https://my.elitehost.co.za> For further details and security tips, please read: <https://help.elitehost.co.za/en/article/how-to-protect-yourself-from-phishing-scams-1o7ywln/>.</p> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>08:31:51</var> GMT+0</small><br><strong>Identified</strong> - We are aware of a new phishing campaign being sent with the subjects "Automatic renewal failed for your service" & "Your service must be renewed today". **Please do not click on any links in these emails.** Only log in to our client area using our official URL: <https://my.elitehost.co.za>.</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>11:55:46</var> GMT+0</small><br><strong>Resolved</strong> - We are marking this incident as resolved, as the phishing campaign has largely subsided. We encourage all clients to remain vigilant and continue to follow best practices to maintain account security. Only log in to our Client Area to pay invoices via our official URL: <https://my.elitehost.co.za>.</p> ]]> Tue, 26 Nov 2024 12:11:19 +0000 https://status.elitehost.co.za/incident/cm3yf1pou003c10o4t291ejzz https://status.elitehost.co.za/incident/cm3yf1pou003c10o4t291ejzz Server Outage - cp63 Type: Incident Duration: 13 hours and 13 minutes Affected Components: Web Hosting Services Nov 11, 09:54:14 GMT+0 - Investigating - We are currently investigating an issue with cp63\. We aim to restore services as soon as possible. We apologise for the inconvenience. Nov 11, 13:29:01 GMT+0 - Monitoring - The issue has been resolved and services are back online. We apologise for any inconvenience experienced. Nov 11, 13:14:30 GMT+0 - Identified - We have identified an issue with the server not loading the kernel correctly, preventing it from booting. Attempts to repair the issue are not working as expected. We are working with the upstream software provider to further troubleshoot and rectify the issue. We hope to have the server online as soon as possible. We apologise for any inconvenience experienced. Nov 11, 22:47:11 GMT+0 - Monitoring - We’re currently performing maintenance to fix the recent kernel loading issue. This work will help ensure long-term stability and prevent similar issues in the future. Nov 11, 23:07:02 GMT+0 - Resolved - The maintenance has been completed, and all services are back online. Thank you for your patience. We apologise for any inconvenience caused Type: Incident

Duration: 13 hours and 13 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>09:54:14</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with cp63\. We aim to restore services as soon as possible. We apologise for the inconvenience..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>13:29:01</var> GMT+0</small><br><strong>Monitoring</strong> - The issue has been resolved and services are back online. We apologise for any inconvenience experienced..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>13:14:30</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with the server not loading the kernel correctly, preventing it from booting. Attempts to repair the issue are not working as expected. We are working with the upstream software provider to further troubleshoot and rectify the issue. We hope to have the server online as soon as possible. We apologise for any inconvenience experienced..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>22:47:11</var> GMT+0</small><br><strong>Monitoring</strong> - We’re currently performing maintenance to fix the recent kernel loading issue. This work will help ensure long-term stability and prevent similar issues in the future..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>23:07:02</var> GMT+0</small><br><strong>Resolved</strong> - The maintenance has been completed, and all services are back online. Thank you for your patience. We apologise for any inconvenience caused .</p> ]]> Mon, 11 Nov 2024 09:54:14 +0000 https://status.elitehost.co.za/incident/cm3cujmjo0001l4tmlqe5dzik https://status.elitehost.co.za/incident/cm3cujmjo0001l4tmlqe5dzik Server Outage - cp22, cp32 and cp35 Type: Incident Duration: 7 minutes Affected Components: Web Hosting Services Nov 1, 11:25:06 GMT+0 - Investigating - We are currently investigating an issue with servers cp22, cp32 and cp35\. We aim to restore services as soon as possible. We apologise for the inconvenience. Nov 1, 11:32:05 GMT+0 - Resolved - The issue has been resolved and services are back online. We apologise for any inconvenience caused. Type: Incident

Duration: 7 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>11:25:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with servers cp22, cp32 and cp35\. We aim to restore services as soon as possible. We apologise for the inconvenience..</p> <p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>11:32:05</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved and services are back online. We apologise for any inconvenience caused..</p> ]]> Fri, 1 Nov 2024 11:25:06 +0000 https://status.elitehost.co.za/incident/cm2yndyi6001zlvobx4v0u8rr https://status.elitehost.co.za/incident/cm2yndyi6001zlvobx4v0u8rr Server Outage - en53, cp60, cp65 and cp66 Type: Incident Affected Components: Web Hosting Services Aug 4, 15:29:23 GMT+0 - Identified - We have identified a potential issue with the hardware node. Our engineers are en route to the data centre for further investigation. Aug 4, 13:53:31 GMT+0 - Investigating - We are currently investigating an issue with servers en53, cp60, cp65, and cp66. We aim to restore services as soon as possible. We apologise for the inconvenience. Aug 4, 19:03:00 GMT+0 - Resolved - The issue has been fully resolved and services are stable. Our engineers addressed hardware issues at the data centre, requiring onsite intervention. Thank you for your patience and understanding. Aug 4, 19:02:37 GMT+0 - Monitoring - The issue has been resolved and services are back online. We are currently monitoring the situation to ensure stability. We apologise for any inconvenience caused. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>15:29:23</var> GMT+0</small><br><strong>Identified</strong> - We have identified a potential issue with the hardware node. Our engineers are en route to the data centre for further investigation..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>13:53:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with servers en53, cp60, cp65, and cp66. We aim to restore services as soon as possible. We apologise for the inconvenience..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>19:03:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been fully resolved and services are stable. Our engineers addressed hardware issues at the data centre, requiring onsite intervention. Thank you for your patience and understanding..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>19:02:37</var> GMT+0</small><br><strong>Monitoring</strong> - The issue has been resolved and services are back online. We are currently monitoring the situation to ensure stability. We apologise for any inconvenience caused..</p> ]]> Sun, 4 Aug 2024 13:53:31 +0000 https://status.elitehost.co.za/incident/cm1t6feg0000btllueu84ehlr-m4g6j60j91pd https://status.elitehost.co.za/incident/cm1t6feg0000btllueu84ehlr-m4g6j60j91pd SpamExperts Control Panel Maintenance Type: Maintenance Duration: 2 hours Jul 18, 23:00:02 GMT+0 - Completed - The scheduled maintenance has been completed. Jul 18, 21:00:02 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 18, 20:48:09 GMT+0 - Identified - We are performing maintenance affecting our SpamExperts Control Panel and API server. Scheduled Start Time: Thursday 18th July 2024 11:00 PM SAST Scheduled End Time: Friday 19th July 2024 01:00 AM SAST During this period, access to https://antispam.co.za will be unavailable. However, email flow will not be affected, as emails will be processed by other servers in our cluster. Type: Maintenance

Duration: 2 hours

<p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>23:00:02</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>21:00:02</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>20:48:09</var> GMT+0</small><br><strong>Identified</strong> - We are performing maintenance affecting our SpamExperts Control Panel and API server. Scheduled Start Time: Thursday 18th July 2024 11:00 PM SAST Scheduled End Time: Friday 19th July 2024 01:00 AM SAST During this period, access to https://antispam.co.za will be unavailable. However, email flow will not be affected, as emails will be processed by other servers in our cluster..</p> ]]> Thu, 18 Jul 2024 21:00:00 +0000 https://status.elitehost.co.za/maintenance/cm1t6feg0000htllu9fa4eu4j-8h2sljwpb4y5 https://status.elitehost.co.za/maintenance/cm1t6feg0000htllu9fa4eu4j-8h2sljwpb4y5 Scheduled Server Maintenance - cp51, rs43, en53, ma54, cp55, en56, rs57 Type: Maintenance Duration: 7 hours Affected Components: Web Hosting Services Jun 21, 21:00:02 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 21, 20:29:00 GMT+0 - Identified - We are performing maintenance on cp51, rs43, en53, ma54, cp55, en56 and rs57 Start: Saturday 21st June 2024 - 23:00 SAST (GMT+2) End: Sunday 22nd June 2024 - 06:00 SAST (GMT+2) During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-4 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience. Jun 22, 01:50:31 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>21:00:02</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>20:29:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing maintenance on cp51, rs43, en53, ma54, cp55, en56 and rs57 Start: Saturday 21st June 2024 - 23:00 SAST (GMT+2) End: Sunday 22nd June 2024 - 06:00 SAST (GMT+2) During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-4 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience..</p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>01:50:31</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience..</p> ]]> Fri, 21 Jun 2024 21:00:00 +0000 https://status.elitehost.co.za/maintenance/cm1t6feg0000ltllud9zx522f-5xczx237yvjh https://status.elitehost.co.za/maintenance/cm1t6feg0000ltllud9zx522f-5xczx237yvjh Scheduled Server Maintenance - rs44, rs45, cp46, cp47, en48, cp49, cp52 Type: Maintenance Duration: 7 hours Affected Components: Web Hosting Services Jun 20, 21:02:54 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Jun 21, 03:54:57 GMT+0 - Identified - The maintenance has been completed on rs44, rs45, cp46, cp49 and cp52. Maintenance on cp47 and en48 is ongoing and expected to be completed shortly. Thank you for your patience. Jun 20, 20:59:21 GMT+0 - Identified - We are performing maintenance on rs44, rs45, cp46, cp47, en48, cp49 and cp52 Start: Thursday 20th June 2024 - 23:00 SAST (GMT+2) End: Friday 21st June 2024 - 06:00 SAST (GMT+2) During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-4 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience. Jun 20, 21:00:02 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 20, 21:03:02 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 21, 05:40:57 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>21:02:54</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>03:54:57</var> GMT+0</small><br><strong>Identified</strong> - The maintenance has been completed on rs44, rs45, cp46, cp49 and cp52. Maintenance on cp47 and en48 is ongoing and expected to be completed shortly. Thank you for your patience..</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>20:59:21</var> GMT+0</small><br><strong>Identified</strong> - We are performing maintenance on rs44, rs45, cp46, cp47, en48, cp49 and cp52 Start: Thursday 20th June 2024 - 23:00 SAST (GMT+2) End: Friday 21st June 2024 - 06:00 SAST (GMT+2) During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-4 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience..</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>21:00:02</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>21:03:02</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>05:40:57</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Thu, 20 Jun 2024 21:00:00 +0000 https://status.elitehost.co.za/maintenance/cm1t6feg0000qtllubdx48ikv-d8z0nrjdq6by https://status.elitehost.co.za/maintenance/cm1t6feg0000qtllubdx48ikv-d8z0nrjdq6by Scheduled Server Maintenance - rs37, rs38, rs39 rs40, rs41, rs42, ma50 Type: Maintenance Duration: 7 hours Affected Components: Web Hosting Services Jun 15, 21:00:02 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 16, 01:45:59 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. Jun 14, 14:08:50 GMT+0 - Identified - We are performing maintenance on rs37, rs38, rs39 rs40, rs41, rs42 and ma50 Start: Saturday 15th June 2024 - 23:00 SAST (GMT+2) End: Sunday 16th June 2024 - 06:00 SAST (GMT+2) During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-4 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience. Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>21:00:02</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>01:45:59</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience..</p> <p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>14:08:50</var> GMT+0</small><br><strong>Identified</strong> - We are performing maintenance on rs37, rs38, rs39 rs40, rs41, rs42 and ma50 Start: Saturday 15th June 2024 - 23:00 SAST (GMT+2) End: Sunday 16th June 2024 - 06:00 SAST (GMT+2) During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-4 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience..</p> ]]> Sat, 15 Jun 2024 21:00:00 +0000 https://status.elitehost.co.za/maintenance/cm1t6feg0000xtllu6ih9cqy3-qnrl5j74z1zm https://status.elitehost.co.za/maintenance/cm1t6feg0000xtllu6ih9cqy3-qnrl5j74z1zm Scheduled Server Maintenance - en18, cp31, cp32, en33, cp34, cp35, rs36 Type: Maintenance Duration: 7 hours Affected Components: Web Hosting Services Jun 14, 21:00:02 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 14, 14:06:24 GMT+0 - Identified - We are performing maintenance on en18, cp31, cp32, en33, cp34, cp35 and rs36 Start: Friday 14th June 2024 - 23:00 SAST (GMT+2) End: Saturday 15th June 2024 - 06:00 SAST (GMT+2) During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-4 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience. Jun 15, 00:18:36 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>21:00:02</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>14:06:24</var> GMT+0</small><br><strong>Identified</strong> - We are performing maintenance on en18, cp31, cp32, en33, cp34, cp35 and rs36 Start: Friday 14th June 2024 - 23:00 SAST (GMT+2) End: Saturday 15th June 2024 - 06:00 SAST (GMT+2) During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-4 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>00:18:36</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience..</p> ]]> Fri, 14 Jun 2024 21:00:00 +0000 https://status.elitehost.co.za/maintenance/cm1t6feg10011tllub5j3d7u1-k6t93yn1q2qy https://status.elitehost.co.za/maintenance/cm1t6feg10011tllub5j3d7u1-k6t93yn1q2qy Scheduled Server Maintenance - cp24, rs25, rs26, rs27, rs28, cp29, cp30 Type: Maintenance Duration: 7 hours Affected Components: Web Hosting Services Jun 13, 21:00:02 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 13, 19:41:44 GMT+0 - Identified - We are performing maintenance on cp24, rs25, rs26, rs27, rs28, cp29 and cp30 Start: Thursday 13th June 2024 - 23:00 SAST (GMT+2) End: Friday 14th June 2024 - 06:00 SAST (GMT+2) During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-4 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience. Jun 14, 01:26:35 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>21:00:02</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>19:41:44</var> GMT+0</small><br><strong>Identified</strong> - We are performing maintenance on cp24, rs25, rs26, rs27, rs28, cp29 and cp30 Start: Thursday 13th June 2024 - 23:00 SAST (GMT+2) End: Friday 14th June 2024 - 06:00 SAST (GMT+2) During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-4 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience..</p> <p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>01:26:35</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience..</p> ]]> Thu, 13 Jun 2024 21:00:00 +0000 https://status.elitehost.co.za/maintenance/cm1t6feg10015tlluek9naz0n-ds59fdxrtc7r https://status.elitehost.co.za/maintenance/cm1t6feg10015tlluek9naz0n-ds59fdxrtc7r Scheduled Server Maintenance - cp19, rs20, rs21, cp22, cp23 Type: Maintenance Duration: 7 hours Affected Components: Web Hosting Services Jun 7, 21:00:02 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 8, 00:52:28 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. Jun 7, 16:17:28 GMT+0 - Identified - We are performing maintenance on cp19, rs20, rs21, cp22 and cp23 Start: Friday 7th June 2024 - 23:00 SAST (GMT+2) End: Saturday 8th June 2024 - 06:00 SAST (GMT+2) During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-4 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience. Type: Maintenance

Duration: 7 hours

Affected Components:

<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>21:00:02</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>00:52:28</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience..</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>16:17:28</var> GMT+0</small><br><strong>Identified</strong> - We are performing maintenance on cp19, rs20, rs21, cp22 and cp23 Start: Friday 7th June 2024 - 23:00 SAST (GMT+2) End: Saturday 8th June 2024 - 06:00 SAST (GMT+2) During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-4 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience..</p> ]]> Fri, 7 Jun 2024 21:00:00 +0000 https://status.elitehost.co.za/maintenance/cm1t6feg10019tllu45z01ba8-4ycrglxx5jc5 https://status.elitehost.co.za/maintenance/cm1t6feg10019tllu45z01ba8-4ycrglxx5jc5 Server Maintenance - Site Builder Type: Maintenance Duration: 2 hours Affected Components: Web Hosting Services Feb 15, 18:59:59 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Feb 15, 20:00:57 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 15, 22:00:59 GMT+0 - Completed - The scheduled maintenance has been completed. Feb 13, 11:19:57 GMT+0 - Identified - We will be conducting maintenance on the Site.pro builder server, referred to as "Site Builder" within cPanel. Start: Thursday, 15th February 2024 - 22:00 SAST (GMT+2) End: Saturday, 15th February 2024 - 23:59 SAST (GMT+2) If you use the Site Builder, you will be unable to make changes or updates to your website during the maintenance window. However, your website will still be online and unaffected. We appreciate your understanding and patience. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>18:59:59</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>20:00:57</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>22:00:59</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>11:19:57</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting maintenance on the Site.pro builder server, referred to as "Site Builder" within cPanel. Start: Thursday, 15th February 2024 - 22:00 SAST (GMT+2) End: Saturday, 15th February 2024 - 23:59 SAST (GMT+2) If you use the Site Builder, you will be unable to make changes or updates to your website during the maintenance window. However, your website will still be online and unaffected. We appreciate your understanding and patience..</p> ]]> Thu, 15 Feb 2024 20:00:00 +0000 https://status.elitehost.co.za/maintenance/cm1t6feg1001dtllu68px5zbo-y8969j8r5802 https://status.elitehost.co.za/maintenance/cm1t6feg1001dtllu68px5zbo-y8969j8r5802 Server Maintenance - rs41, cp60 and en53 Type: Maintenance Duration: 4 hours Affected Components: Web Hosting Services Sep 30, 01:30:43 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. Sep 29, 22:02:14 GMT+0 - Identified - We would like to inform you about an upcoming maintenance window that will impact your hosting account: Start: Saturday 30th September 2023 - 00:00 SAST (GMT+2) End: Saturday 30th September 2023 - 04:00 SAST (GMT+2) How will my service be affected? During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-3 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience. Sep 29, 22:03:15 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>01:30:43</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>22:02:14</var> GMT+0</small><br><strong>Identified</strong> - We would like to inform you about an upcoming maintenance window that will impact your hosting account: Start: Saturday 30th September 2023 - 00:00 SAST (GMT+2) End: Saturday 30th September 2023 - 04:00 SAST (GMT+2) How will my service be affected? During the scheduled maintenance window, both your website and email services will be temporarily offline for a period of 2-3 hours. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>22:03:15</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Fri, 29 Sep 2023 22:03:00 +0000 https://status.elitehost.co.za/maintenance/cm1t6feg1001itllu8rga9k1z-gndn5bt56x4z https://status.elitehost.co.za/maintenance/cm1t6feg1001itllu8rga9k1z-gndn5bt56x4z ZA Registry (ZARC) Maintenance Type: Maintenance Duration: 14 hours Affected Components: Domain Services Jul 1, 06:00:29 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 1, 22:16:07 GMT+0 - Completed - The scheduled maintenance has been completed. Jun 30, 11:51:40 GMT+0 - Identified - ZARC will be conducting maintenance on their .co.za, .web.za, .net.za, and .org.za registry servers on Saturday, 1st July 2023, between 8 am and 10 pm SAST. Please note that during this maintenance period, operations related to these domains, such as registrations, renewals, transfers, and name server updates, will not be available. Type: Maintenance

Duration: 14 hours

Affected Components:

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>06:00:29</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>22:16:07</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>11:51:40</var> GMT+0</small><br><strong>Identified</strong> - ZARC will be conducting maintenance on their .co.za, .web.za, .net.za, and .org.za registry servers on Saturday, 1st July 2023, between 8 am and 10 pm SAST. Please note that during this maintenance period, operations related to these domains, such as registrations, renewals, transfers, and name server updates, will not be available..</p> ]]> Sat, 1 Jul 2023 06:00:00 +0000 https://status.elitehost.co.za/maintenance/cm1t6feg1001mtllu76l90kog-c54chqjs5kp9 https://status.elitehost.co.za/maintenance/cm1t6feg1001mtllu76l90kog-c54chqjs5kp9 Server Outage - cp60 Type: Incident Affected Components: Web Hosting Services Jun 21, 20:40:58 GMT+0 - Resolved - The server has remained stable with no further issues. The incident will now be marked resolved. We thank you for your patience and continued support. Jun 21, 15:22:06 GMT+0 - Monitoring - The server is fully back online and all services restored. We are monitoring the server closely to ensure reliable service. If you are still experiencing issues, please log a ticket with our support department at helpesk@elitehost.co.za for further assistance. Jun 21, 14:52:31 GMT+0 - Identified - The issue with booting has been resolved and the server has booted. We are still experiencing connectivity issues to the server, resulting in services remaining offline. Technicians are working to have all access restored as soon as possible. Jun 21, 14:35:31 GMT+0 - Investigating - cp60 us currently offline, affecting all services hosted on the server, including websites and emails. A reboot of the server was attempted, but the server is failing to boot as expected. Technicians are investigating and working to correct the issue. We don't have an estimated time frame at this moment in time. Jun 21, 14:16:56 GMT+0 - Investigating - We are currently experiencing an issue on cp60. Technicians are investigating the issue. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>20:40:58</var> GMT+0</small><br><strong>Resolved</strong> - The server has remained stable with no further issues. The incident will now be marked resolved. We thank you for your patience and continued support..</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>15:22:06</var> GMT+0</small><br><strong>Monitoring</strong> - The server is fully back online and all services restored. We are monitoring the server closely to ensure reliable service. If you are still experiencing issues, please log a ticket with our support department at helpesk@elitehost.co.za for further assistance..</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>14:52:31</var> GMT+0</small><br><strong>Identified</strong> - The issue with booting has been resolved and the server has booted. We are still experiencing connectivity issues to the server, resulting in services remaining offline. Technicians are working to have all access restored as soon as possible..</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>14:35:31</var> GMT+0</small><br><strong>Investigating</strong> - cp60 us currently offline, affecting all services hosted on the server, including websites and emails. A reboot of the server was attempted, but the server is failing to boot as expected. Technicians are investigating and working to correct the issue. We don't have an estimated time frame at this moment in time..</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>14:16:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an issue on cp60. Technicians are investigating the issue..</p> ]]> Wed, 21 Jun 2023 14:16:56 +0000 https://status.elitehost.co.za/incident/cm1t6feg1001rtllu3f83cjgh-119s5qgtgwck https://status.elitehost.co.za/incident/cm1t6feg1001rtllu3f83cjgh-119s5qgtgwck Server Maintenance - en61 Type: Maintenance Duration: 1 hour and 30 minutes May 19, 22:30:20 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 19, 22:28:25 GMT+0 - Identified - We are performing maintenance on en61 Start: Saturday 20th May 2023 - 00:30 SAST (GMT+2) End: Saturday 20th May 2023 - 02:30 SAST (GMT+2) Website and email services will be offline for a period of 1-2 hours during the scheduled window. We appreciate your understanding and patience. May 19, 23:22:30 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. Type: Maintenance

Duration: 1 hour and 30 minutes

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:30:20</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:28:25</var> GMT+0</small><br><strong>Identified</strong> - We are performing maintenance on en61 Start: Saturday 20th May 2023 - 00:30 SAST (GMT+2) End: Saturday 20th May 2023 - 02:30 SAST (GMT+2) Website and email services will be offline for a period of 1-2 hours during the scheduled window. We appreciate your understanding and patience..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>23:22:30</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience..</p> ]]> Fri, 19 May 2023 22:30:00 +0000 https://status.elitehost.co.za/maintenance/cm1t6feg1001xtllucmxi1swq-w1qs7f4ncsgq https://status.elitehost.co.za/maintenance/cm1t6feg1001xtllucmxi1swq-w1qs7f4ncsgq Server Maintenance - Multiple Servers Type: Maintenance Duration: 3 hours Affected Components: Web Hosting Services Feb 10, 22:00:21 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 9, 12:24:19 GMT+0 - Identified - We will be performing scheduled maintenance during this time on servers listed below. The database service will be offline for a period of 10 to 15 minutes during the scheduled window. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience. Servers affected: en18, rs20, rs21, cp23, rs25, rs26, rs28, cp29, cp30, cp31, en33, cp34, cp35, rs36, rs37, rs38, rs39, rs40, rs41, rs42, rs43, rs44, rs45, cp46, cp47, en48, cp49, ma50, cp51, cp52, en53, cp55, en56, rs57 Feb 11, 00:50:45 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>22:00:21</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:24:19</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance during this time on servers listed below. The database service will be offline for a period of 10 to 15 minutes during the scheduled window. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience. Servers affected: en18, rs20, rs21, cp23, rs25, rs26, rs28, cp29, cp30, cp31, en33, cp34, cp35, rs36, rs37, rs38, rs39, rs40, rs41, rs42, rs43, rs44, rs45, cp46, cp47, en48, cp49, ma50, cp51, cp52, en53, cp55, en56, rs57.</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>00:50:45</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience..</p> ]]> Fri, 10 Feb 2023 22:00:00 +0000 https://status.elitehost.co.za/maintenance/cm1t6feg10021tllu69en3r3l-f5tm3vjvhcb9 https://status.elitehost.co.za/maintenance/cm1t6feg10021tllu69en3r3l-f5tm3vjvhcb9 Server Maintenance - cp35 Type: Maintenance Duration: 3 hours Affected Components: Web Hosting Services Nov 12, 22:02:46 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 12, 23:47:17 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. Nov 10, 11:18:58 GMT+0 - Identified - We are performing maintenance on cp35 Start: Sunday 13th November 2022 - 00:01 SAST (GMT+2) End: Sunday 13th November 2022 - 03:00 SAST (GMT+2) Website and email services will be offline for a period of approximately 2-3 hours during the scheduled window. We appreciate your understanding and patience. Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>22:02:46</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>23:47:17</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>11:18:58</var> GMT+0</small><br><strong>Identified</strong> - We are performing maintenance on cp35 Start: Sunday 13th November 2022 - 00:01 SAST (GMT+2) End: Sunday 13th November 2022 - 03:00 SAST (GMT+2) Website and email services will be offline for a period of approximately 2-3 hours during the scheduled window. We appreciate your understanding and patience..</p> ]]> Sat, 12 Nov 2022 22:01:00 +0000 https://status.elitehost.co.za/maintenance/cm1t6feg10025tllu74s194d8-j32zpnfkw0n6 https://status.elitehost.co.za/maintenance/cm1t6feg10025tllu74s194d8-j32zpnfkw0n6 Server Maintenance - Multiple Servers Type: Maintenance Duration: 3 hours Affected Components: Web Hosting Services Nov 3, 12:22:27 GMT+0 - Identified - We will be performing scheduled maintenance during this time on servers listed below. The database service will be offline for a period of 10 to 15 minutes during the scheduled window. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience. Servers affected: en18, rs20, rs21, cp23, cp24, rs25, rs26, rs27, rs28, cp29, cp30, cp31, en33, cp35, rs36, rs37, rs38, rs39, rs40, rs41, rs42, rs43, rs44, cp46, cp47, en48, cp49, ma50, cp52 and en53 Nov 3, 22:02:38 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 3, 23:18:01 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>12:22:27</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance during this time on servers listed below. The database service will be offline for a period of 10 to 15 minutes during the scheduled window. We have selected this time window in order to minimise disruption for the majority of our customers. We appreciate your understanding and patience. Servers affected: en18, rs20, rs21, cp23, cp24, rs25, rs26, rs27, rs28, cp29, cp30, cp31, en33, cp35, rs36, rs37, rs38, rs39, rs40, rs41, rs42, rs43, rs44, cp46, cp47, en48, cp49, ma50, cp52 and en53.</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>22:02:38</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>23:18:01</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience..</p> ]]> Thu, 3 Nov 2022 22:00:00 +0000 https://status.elitehost.co.za/maintenance/cm1t6feg20029tllu4iijcrom-63zfxb936k88 https://status.elitehost.co.za/maintenance/cm1t6feg20029tllu4iijcrom-63zfxb936k88 Network Issue - Core Network Type: Incident Affected Components: Core Network Oct 31, 10:20:58 GMT+0 - Resolved - The issue has been resolved and network connectivity has been restored. One of our upstream providers has experienced a major outage. Traffic has failed over to alternative upstream providers. Apologies for the inconvenience caused. Oct 31, 10:12:21 GMT+0 - Investigating - We are currently experiencing a network issue affecting mainly affecting international connectivity to our network. We are currently investigating the cause of the issue. Updates to follow Type: Incident

Affected Components:

<p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>10:20:58</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved and network connectivity has been restored. One of our upstream providers has experienced a major outage. Traffic has failed over to alternative upstream providers. Apologies for the inconvenience caused..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>10:12:21</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a network issue affecting mainly affecting international connectivity to our network. We are currently investigating the cause of the issue. Updates to follow.</p> ]]> Mon, 31 Oct 2022 10:12:21 +0000 https://status.elitehost.co.za/incident/cm1t6feg2002dtllu6n7q8wvm-5c4bbq629c2d https://status.elitehost.co.za/incident/cm1t6feg2002dtllu6n7q8wvm-5c4bbq629c2d Server Maintenance - ma54 Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Web Hosting Services Oct 7, 23:02:35 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. Oct 7, 22:30:47 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 7, 13:26:01 GMT+0 - Identified - We will be performing scheduled maintenance during this time. Website and email services will be offline for a period of 30 - 45 minutes during the scheduled window. Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>23:02:35</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>22:30:47</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>13:26:01</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance during this time. Website and email services will be offline for a period of 30 - 45 minutes during the scheduled window..</p> ]]> Fri, 7 Oct 2022 22:30:00 +0000 https://status.elitehost.co.za/maintenance/cm1t6feg2002htllugfz9akn8-ghdq9qrmxz02 https://status.elitehost.co.za/maintenance/cm1t6feg2002htllugfz9akn8-ghdq9qrmxz02 Client Area Maintenance Type: Maintenance Duration: 6 hours and 50 minutes Affected Components: Client Area Apr 9, 19:09:56 GMT+0 - Identified - Our client area will be undergoing maintenance this evening. We apologise for any inconvenience that this may cause.The maintenance window will run until 4am. During the maintenance window the client area login will be disabled. Should you require assistance with your services during this time please feel free to reach out to our support team at helpdesk@elitehost.co.za Please contact us if you have any questions. Thank you for your continued support and patience. Apr 10, 02:19:53 GMT+0 - Completed - The maintenance has been completed. Thank you for your patience. Please email helpdesk@elitehost.co.za if you experience any issues. Apr 9, 19:10:34 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 6 hours and 50 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>19:09:56</var> GMT+0</small><br><strong>Identified</strong> - Our client area will be undergoing maintenance this evening. We apologise for any inconvenience that this may cause.The maintenance window will run until 4am. During the maintenance window the client area login will be disabled. Should you require assistance with your services during this time please feel free to reach out to our support team at helpdesk@elitehost.co.za Please contact us if you have any questions. Thank you for your continued support and patience..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>02:19:53</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been completed. Thank you for your patience. Please email helpdesk@elitehost.co.za if you experience any issues..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>19:10:34</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Sat, 9 Apr 2022 19:10:00 +0000 https://status.elitehost.co.za/maintenance/cm1t6feg2002ltllu35va4wbm-2flf8sk2882r https://status.elitehost.co.za/maintenance/cm1t6feg2002ltllu35va4wbm-2flf8sk2882r Site Builder Offline Type: Incident Affected Components: Web Hosting Services Oct 25, 00:08:05 GMT+0 - Resolved - The issue has been resolved and access to the site builder has been restored. Apologies for the inconvenience caused. Oct 24, 20:40:01 GMT+0 - Identified - We are currently experiencing a technical issue with our site builder. The site builder is currently unavailable as a result. We are currently working to restore functionality and will keep you updated. We apologise for any inconvenience this may cause. Type: Incident

Affected Components:

<p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>00:08:05</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved and access to the site builder has been restored. Apologies for the inconvenience caused..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>20:40:01</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing a technical issue with our site builder. The site builder is currently unavailable as a result. We are currently working to restore functionality and will keep you updated. We apologise for any inconvenience this may cause..</p> ]]> Sun, 24 Oct 2021 20:40:01 +0000 https://status.elitehost.co.za/incident/cm1t6feg2002utllu92b7dz62-s0q9ygxtf6zp https://status.elitehost.co.za/incident/cm1t6feg2002utllu92b7dz62-s0q9ygxtf6zp Lets Encrypt DST Root CA X3 Expiration Type: Incident Oct 2, 11:56:23 GMT+0 - Resolved - This incident has been resolved. Thank you for your patience during this time. Some browsers and mail clients may report still these certificates as invalid because of the expired certificate in their local trust chains. Please contact our support if you still experience issues. Oct 1, 12:10:41 GMT+0 - Monitoring - Let's Encrypt related issues should now be mostly resolved. Some browsers and mail clients may report still these certificates as invalid. The solution is to re-issue any certificates having issues via cPanel -> SSL/TLS Status -> Run AutoSSL (tick all). It may take up to 15 minutes for the new certificate to take effect. There are also some cases where reissuing Let's Encrypt is rate-limited due to increased demand on their infrastructure as a result of this. We’re sorry this is happening. We did not expect it to happen, but we’re working hard to resolve any remaining issues. Oct 1, 09:32:01 GMT+0 - Identified - A change was made by Let's Encrypt, an organization that issues free SSL certificates. One of their intermediate certificates, used by browsers and other software to verify the issued certificates, expired yesterday, September 30th. Some browsers and applications, such as mail clients, may report these certificates as expired or invalid. We have rolled out a patch to affected cPanel servers and are in the process of reissuing affected certificates. Thank you for your patience during this time. Type: Incident

<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>11:56:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Thank you for your patience during this time. Some browsers and mail clients may report still these certificates as invalid because of the expired certificate in their local trust chains. Please contact our support if you still experience issues..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>12:10:41</var> GMT+0</small><br><strong>Monitoring</strong> - Let's Encrypt related issues should now be mostly resolved. Some browsers and mail clients may report still these certificates as invalid. The solution is to re-issue any certificates having issues via cPanel -> SSL/TLS Status -> Run AutoSSL (tick all). It may take up to 15 minutes for the new certificate to take effect. There are also some cases where reissuing Let's Encrypt is rate-limited due to increased demand on their infrastructure as a result of this. We’re sorry this is happening. We did not expect it to happen, but we’re working hard to resolve any remaining issues..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>09:32:01</var> GMT+0</small><br><strong>Identified</strong> - A change was made by Let's Encrypt, an organization that issues free SSL certificates. One of their intermediate certificates, used by browsers and other software to verify the issued certificates, expired yesterday, September 30th. Some browsers and applications, such as mail clients, may report these certificates as expired or invalid. We have rolled out a patch to affected cPanel servers and are in the process of reissuing affected certificates. Thank you for your patience during this time..</p> ]]> Fri, 1 Oct 2021 09:32:01 +0000 https://status.elitehost.co.za/incident/cm1t6feg2002xtlluf2loaboi-hksjn5rg32sj https://status.elitehost.co.za/incident/cm1t6feg2002xtlluf2loaboi-hksjn5rg32sj Network Issue - Core Network Type: Incident Affected Components: Web Hosting Services, Core Network, Email Services Jan 14, 07:58:40 GMT+0 - Resolved - This incident has been resolved. Jan 12, 15:20:37 GMT+0 - Monitoring - The fibre links have been restored and services are back online. We are monitoring the situation closely to ensure stable service. If you're still experiencing any issues, please send an email to our technical department: helpdesk@elitehost.co.za. Jan 12, 14:36:49 GMT+0 - Identified - The issue has been identified by our upstream data centre provider Teraco. Teraco has mistakenly decommissioned 2 redundant fibre connection between our core and access switches. Current estimated time of repair is 17h45. We apologise for the inconvenience experienced and those at fault will be held accountable to ensure this doesn't happen again. Jan 12, 13:07:41 GMT+0 - Investigating - Further investigation indicates that the issue is affecting shared and reseller hosting accounts. We are investigating further and hope to have the issue resolved as soon as possible. Jan 12, 12:47:31 GMT+0 - Investigating - We are currently experiencing a network issue affecting connectivity to our core network. We are currently investigating the cause of the issue. Updates to follow Type: Incident

Affected Components: , ,

<p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>07:58:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>15:20:37</var> GMT+0</small><br><strong>Monitoring</strong> - The fibre links have been restored and services are back online. We are monitoring the situation closely to ensure stable service. If you're still experiencing any issues, please send an email to our technical department: helpdesk@elitehost.co.za..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>14:36:49</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified by our upstream data centre provider Teraco. Teraco has mistakenly decommissioned 2 redundant fibre connection between our core and access switches. Current estimated time of repair is 17h45. We apologise for the inconvenience experienced and those at fault will be held accountable to ensure this doesn't happen again..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>13:07:41</var> GMT+0</small><br><strong>Investigating</strong> - Further investigation indicates that the issue is affecting shared and reseller hosting accounts. We are investigating further and hope to have the issue resolved as soon as possible..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>12:47:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a network issue affecting connectivity to our core network. We are currently investigating the cause of the issue. Updates to follow.</p> ]]> Tue, 12 Jan 2021 12:47:31 +0000 https://status.elitehost.co.za/incident/cm1t6feg20035tlludxiq6ca7-b4pwd50yxmtz https://status.elitehost.co.za/incident/cm1t6feg20035tlludxiq6ca7-b4pwd50yxmtz Network Issue - Samrand Type: Incident Affected Components: Web Hosting Services, Core Network Aug 21, 07:20:02 GMT+0 - Resolved - We are marking this incident as resolved, as we have not seen any further packet loss over the past 12 hours. We have requested a reason for outage from our provider as both our fibre routes went down. We will be adding another provider for further redundancy. Aug 20, 14:53:13 GMT+0 - Monitoring - The issue has been resolved and network connectivity has been restored. Apologies for the inconvenience caused. Aug 20, 14:34:21 GMT+0 - Identified - We are currently experiencing a network issue affecting connectivity to our Samrand location. We are currently investigating the cause of the issue. Updates to follow Type: Incident

Affected Components: ,

<p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>07:20:02</var> GMT+0</small><br><strong>Resolved</strong> - We are marking this incident as resolved, as we have not seen any further packet loss over the past 12 hours. We have requested a reason for outage from our provider as both our fibre routes went down. We will be adding another provider for further redundancy..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>14:53:13</var> GMT+0</small><br><strong>Monitoring</strong> - The issue has been resolved and network connectivity has been restored. Apologies for the inconvenience caused..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>14:34:21</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing a network issue affecting connectivity to our Samrand location. We are currently investigating the cause of the issue. Updates to follow.</p> ]]> Thu, 20 Aug 2020 14:34:21 +0000 https://status.elitehost.co.za/incident/cm1t6feg3003ytllucenmgevi-c6jtsfg6l441 https://status.elitehost.co.za/incident/cm1t6feg3003ytllucenmgevi-c6jtsfg6l441 Server Outage - cp17 Type: Incident Affected Components: Web Hosting Services Jun 5, 00:36:30 GMT+0 - Resolved - We have received feedback from our provider. The faulty power transfer switch has been replaced. "We have identified a malfunctioning ATS (Automatic Transfer Switch) in the rack where your servers are hosted. To avoid any damage and to increase the stability, we have replaced the affected hardware" Once again, we do apologise for the inconvenience that was caused by this downtime. This server is scheduled for migration this evening. Jun 5, 00:28:57 GMT+0 - Monitoring - cp17 is back online and all services accessible. We are monitoring the situation closely. Jun 5, 00:10:01 GMT+0 - Investigating - We are currently experiencing an issue with connectivity to cp17. Our provider in this location is currently investigating the cause of issue further. Our sincere apologies for the downtime experienced on this server. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>00:36:30</var> GMT+0</small><br><strong>Resolved</strong> - We have received feedback from our provider. The faulty power transfer switch has been replaced. "We have identified a malfunctioning ATS (Automatic Transfer Switch) in the rack where your servers are hosted. To avoid any damage and to increase the stability, we have replaced the affected hardware" Once again, we do apologise for the inconvenience that was caused by this downtime. This server is scheduled for migration this evening..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>00:28:57</var> GMT+0</small><br><strong>Monitoring</strong> - cp17 is back online and all services accessible. We are monitoring the situation closely..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>00:10:01</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an issue with connectivity to cp17. Our provider in this location is currently investigating the cause of issue further. Our sincere apologies for the downtime experienced on this server..</p> ]]> Fri, 5 Jun 2020 00:10:01 +0000 https://status.elitehost.co.za/incident/cm1t6feg4004atllufedxc9yq-hflyw253bbgw https://status.elitehost.co.za/incident/cm1t6feg4004atllufedxc9yq-hflyw253bbgw Server Outage - cp17 Type: Incident Jun 3, 19:18:31 GMT+0 - Resolved - Our upstream provider has informed us that the outage was due to a power issue on the rack, resulting in the server losing power. They are investigating the issue further on their end and will implement measures to prevent the issue from reoccurring. Jun 3, 12:52:16 GMT+0 - Monitoring - The server is currently back online. We are awaiting confirmation from our provider to replace the power supply. This emergency maintenance will result in a further downtime of about 15 to 30 minutes as the server is required to be shut down. Jun 3, 12:44:50 GMT+0 - Investigating - All services on cp17 are currently inaccessible again. Our upstream provider has indicated the fault is with the power supply and are working to replace this. We don't currently have an ETA for this. Jun 3, 09:47:03 GMT+0 - Monitoring - The server is currently back online. We are monitoring the situation closely. We are currently awaiting further feedback from our upstream provider. Jun 3, 09:41:06 GMT+0 - Investigating - We suspect a hardware failure on the server. We are currently awaiting further feedback from our upstream provider. Jun 3, 09:03:34 GMT+0 - Investigating - All services are currently unresponsive on cp17. We are investigating the issue and hope to have the server back online as soon as possible. Updates to follow. Type: Incident

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>19:18:31</var> GMT+0</small><br><strong>Resolved</strong> - Our upstream provider has informed us that the outage was due to a power issue on the rack, resulting in the server losing power. They are investigating the issue further on their end and will implement measures to prevent the issue from reoccurring..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>12:52:16</var> GMT+0</small><br><strong>Monitoring</strong> - The server is currently back online. We are awaiting confirmation from our provider to replace the power supply. This emergency maintenance will result in a further downtime of about 15 to 30 minutes as the server is required to be shut down..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>12:44:50</var> GMT+0</small><br><strong>Investigating</strong> - All services on cp17 are currently inaccessible again. Our upstream provider has indicated the fault is with the power supply and are working to replace this. We don't currently have an ETA for this..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>09:47:03</var> GMT+0</small><br><strong>Monitoring</strong> - The server is currently back online. We are monitoring the situation closely. We are currently awaiting further feedback from our upstream provider..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>09:41:06</var> GMT+0</small><br><strong>Investigating</strong> - We suspect a hardware failure on the server. We are currently awaiting further feedback from our upstream provider..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>09:03:34</var> GMT+0</small><br><strong>Investigating</strong> - All services are currently unresponsive on cp17. We are investigating the issue and hope to have the server back online as soon as possible. Updates to follow..</p> ]]> Wed, 3 Jun 2020 09:03:34 +0000 https://status.elitehost.co.za/incident/cm1t6feg4004etllu360r8xjz-mkh3g5lh95vb https://status.elitehost.co.za/incident/cm1t6feg4004etllu360r8xjz-mkh3g5lh95vb Server outage - cp17 Type: Incident Affected Components: Web Hosting Services May 6, 09:57:45 GMT+0 - Monitoring - Access to all services on cp17 has been restored. We have received feedback from our provider that this was caused by a power issue. We will continue monitoring the server to ensure stable operation. May 6, 12:07:34 GMT+0 - Resolved - This incident has been resolved. Please accept our apologies for any inconvenience. May 6, 09:25:08 GMT+0 - Investigating - All services are currently unresponsive on cp17. Our provider in this location is currently investigating the cause of issue further. We working to get services restored as soon as possible. Apologies for the inconvenience caused. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>09:57:45</var> GMT+0</small><br><strong>Monitoring</strong> - Access to all services on cp17 has been restored. We have received feedback from our provider that this was caused by a power issue. We will continue monitoring the server to ensure stable operation..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>12:07:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Please accept our apologies for any inconvenience..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>09:25:08</var> GMT+0</small><br><strong>Investigating</strong> - All services are currently unresponsive on cp17. Our provider in this location is currently investigating the cause of issue further. We working to get services restored as soon as possible. Apologies for the inconvenience caused..</p> ]]> Wed, 6 May 2020 09:25:08 +0000 https://status.elitehost.co.za/incident/cm1t6feg4004ltllu5ghg8wd2-2kg7q772ffx8 https://status.elitehost.co.za/incident/cm1t6feg4004ltllu5ghg8wd2-2kg7q772ffx8 Network issue Type: Incident Affected Components: Web Hosting Services, Core Network, Email Services, Cloud Infrastructure, Domain Services, Website, Client Area Apr 23, 13:32:26 GMT+0 - Resolved - We apologise for the downtime and inconvenience that this has caused. We are still monitoring the situation closely to ensure stable operation. A further email will be sent out to all clients explaining the situation and the measures we have taken to minimise the impact. Apr 23, 02:57:17 GMT+0 - Monitoring - Access to our network has been restored. We are monitoring the situation closely to ensure stable operation. Apr 22, 22:07:54 GMT+0 - Identified - We are experiencing packet loss to our network and are currently working to restore connectivity. Apr 22, 20:44:48 GMT+0 - Monitoring - Access to our network has been restored. We are monitoring the situation closely to ensure stable operation. Apr 22, 19:51:36 GMT+0 - Investigating - We are experiencing packet loss to our network and are currently working to restore connectivity. Apr 22, 19:38:23 GMT+0 - Monitoring - Access to our network has been restored. We are monitoring the situation closely to ensure stable operation. Apr 22, 19:30:48 GMT+0 - Identified - We are experiencing packet loss to our network and are currently investigating the issue. Apr 22, 13:55:06 GMT+0 - Monitoring - Access to our network has been restored. We are monitoring the situation closely to ensure stable operation. Apr 22, 13:12:19 GMT+0 - Investigating - We are experiencing packet loss to our network and are currently investigating the issue. Apr 22, 07:36:15 GMT+0 - Investigating - We are experiencing packet loss to our network and are currently investigating the issue. Apr 21, 19:44:41 GMT+0 - Monitoring - Our network has been mostly stabilised. We're currently monitoring this situation for any changes. International access to rs25 from certain networks is currently restricted. Apr 21, 17:36:42 GMT+0 - Investigating - We are experiencing packet loss to our network and are currently investigating the issue. Apr 17, 17:56:20 GMT+0 - Monitoring - Our network has been mostly stabilised. We're currently monitoring this situation for any changes, and we'll provide updates here as necessary. Apr 17, 09:29:26 GMT+0 - Investigating - We are currently experiencing packet loss to our network and are investigating the issue further. Apr 16, 19:33:29 GMT+0 - Monitoring - Access has been restored. We are monitoring the situation closely and will keep you updated. Apr 16, 15:10:49 GMT+0 - Investigating - We are experiencing packet loss to our network. Our engineers are currently investigating the issue. Apr 16, 10:50:06 GMT+0 - Monitoring - Access to rs25 has been restored. We are monitoring the situation closely. Further updates regarding this outage will be sent to clients directly. We apologise for any inconvenience experienced during this outage. Apr 16, 09:06:44 GMT+0 - Investigating - Access to majority of our network has been restored. There are still connection issues to rs25 which we're investigating further. Apr 16, 07:55:38 GMT+0 - Investigating - We are currently experiencing a network issue affecting connectivity to our core network. This is affecting connectivity to our hosting servers within South Africa. We are currently investigating the issue and will keep you updated. Type: Incident

Affected Components: , , , , , ,

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>13:32:26</var> GMT+0</small><br><strong>Resolved</strong> - We apologise for the downtime and inconvenience that this has caused. We are still monitoring the situation closely to ensure stable operation. A further email will be sent out to all clients explaining the situation and the measures we have taken to minimise the impact..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>02:57:17</var> GMT+0</small><br><strong>Monitoring</strong> - Access to our network has been restored. We are monitoring the situation closely to ensure stable operation..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>22:07:54</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing packet loss to our network and are currently working to restore connectivity..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>20:44:48</var> GMT+0</small><br><strong>Monitoring</strong> - Access to our network has been restored. We are monitoring the situation closely to ensure stable operation..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>19:51:36</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing packet loss to our network and are currently working to restore connectivity..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>19:38:23</var> GMT+0</small><br><strong>Monitoring</strong> - Access to our network has been restored. We are monitoring the situation closely to ensure stable operation..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>19:30:48</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing packet loss to our network and are currently investigating the issue..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>13:55:06</var> GMT+0</small><br><strong>Monitoring</strong> - Access to our network has been restored. We are monitoring the situation closely to ensure stable operation..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>13:12:19</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing packet loss to our network and are currently investigating the issue..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>07:36:15</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing packet loss to our network and are currently investigating the issue..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>19:44:41</var> GMT+0</small><br><strong>Monitoring</strong> - Our network has been mostly stabilised. We're currently monitoring this situation for any changes. International access to rs25 from certain networks is currently restricted..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>17:36:42</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing packet loss to our network and are currently investigating the issue..</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>17:56:20</var> GMT+0</small><br><strong>Monitoring</strong> - Our network has been mostly stabilised. We're currently monitoring this situation for any changes, and we'll provide updates here as necessary..</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>09:29:26</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing packet loss to our network and are investigating the issue further..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>19:33:29</var> GMT+0</small><br><strong>Monitoring</strong> - Access has been restored. We are monitoring the situation closely and will keep you updated..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>15:10:49</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing packet loss to our network. Our engineers are currently investigating the issue..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>10:50:06</var> GMT+0</small><br><strong>Monitoring</strong> - Access to rs25 has been restored. We are monitoring the situation closely. Further updates regarding this outage will be sent to clients directly. We apologise for any inconvenience experienced during this outage..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>09:06:44</var> GMT+0</small><br><strong>Investigating</strong> - Access to majority of our network has been restored. There are still connection issues to rs25 which we're investigating further..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>07:55:38</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a network issue affecting connectivity to our core network. This is affecting connectivity to our hosting servers within South Africa. We are currently investigating the issue and will keep you updated..</p> ]]> Thu, 16 Apr 2020 07:55:38 +0000 https://status.elitehost.co.za/incident/cm1t6feg4004ptlluc33mdi7f-lmzfwmdvj37n https://status.elitehost.co.za/incident/cm1t6feg4004ptlluc33mdi7f-lmzfwmdvj37n Network Issue Type: Incident Affected Components: Web Hosting Services, Core Network, Cloud Infrastructure, Domain Services, Website, Client Area Apr 16, 02:54:59 GMT+0 - Resolved - This incident has been resolved. Apr 15, 22:35:36 GMT+0 - Monitoring - The network has stabilised and access to all services restored. Please accept our sincerest apologies for any inconvenience the downtime may have caused. Apr 15, 21:17:59 GMT+0 - Investigating - We are seeing an increase in packet loss to our network. Our engineers are investigating further. Apr 15, 20:50:08 GMT+0 - Investigating - We are currently experiencing a network issue affecting connectivity to our core network. This is affecting connectivity to our hosting servers within South Africa. We are currently investigating the issue and will keep you updated. Type: Incident

Affected Components: , , , , ,

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>02:54:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>22:35:36</var> GMT+0</small><br><strong>Monitoring</strong> - The network has stabilised and access to all services restored. Please accept our sincerest apologies for any inconvenience the downtime may have caused..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>21:17:59</var> GMT+0</small><br><strong>Investigating</strong> - We are seeing an increase in packet loss to our network. Our engineers are investigating further..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>20:50:08</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a network issue affecting connectivity to our core network. This is affecting connectivity to our hosting servers within South Africa. We are currently investigating the issue and will keep you updated..</p> ]]> Wed, 15 Apr 2020 20:50:08 +0000 https://status.elitehost.co.za/incident/cm1t6feg4005dtllu1cpfa9rv-fzz39dz6qjvh https://status.elitehost.co.za/incident/cm1t6feg4005dtllu1cpfa9rv-fzz39dz6qjvh Server Outage - cp17 Type: Incident Affected Components: Web Hosting Services Apr 13, 16:49:12 GMT+0 - Resolved - Our provider has completed their investigation into this issue and we have received feedback. The cause of issues was related to a misconfiguration of power control devices within the facility. To improve uptime, we will likely migrate servers away from this location over the coming months. Once again, we do apologise for the inconvenience that was caused by this downtime. Apr 11, 00:31:10 GMT+0 - Investigating - Unfortunately, we are experiencing intermittent connectivity issues to cp17. Our provider has engineers currently looking into the issue. Once again, we do apologise for the inconvenience caused by this downtime. Apr 10, 21:03:31 GMT+0 - Monitoring - cp17 is back online and all services accessible. We are awaiting further feedback from our provider and will update once we know more. We are monitoring the situation closely. We apologise for any inconvenience experienced as a result of the issue. Apr 10, 20:53:18 GMT+0 - Identified - We are currently experiencing an issue with connectivity to cp17. Our provider in this location is currently investigating the cause of issue further. Our sincere apologies for the downtime experienced on this server. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>16:49:12</var> GMT+0</small><br><strong>Resolved</strong> - Our provider has completed their investigation into this issue and we have received feedback. The cause of issues was related to a misconfiguration of power control devices within the facility. To improve uptime, we will likely migrate servers away from this location over the coming months. Once again, we do apologise for the inconvenience that was caused by this downtime..</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>00:31:10</var> GMT+0</small><br><strong>Investigating</strong> - Unfortunately, we are experiencing intermittent connectivity issues to cp17. Our provider has engineers currently looking into the issue. Once again, we do apologise for the inconvenience caused by this downtime..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>21:03:31</var> GMT+0</small><br><strong>Monitoring</strong> - cp17 is back online and all services accessible. We are awaiting further feedback from our provider and will update once we know more. We are monitoring the situation closely. We apologise for any inconvenience experienced as a result of the issue..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>20:53:18</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing an issue with connectivity to cp17. Our provider in this location is currently investigating the cause of issue further. Our sincere apologies for the downtime experienced on this server..</p> ]]> Fri, 10 Apr 2020 20:53:18 +0000 https://status.elitehost.co.za/incident/cm1t6feg4005itllu7hb0a0ce-9k7mqfyzrlgj https://status.elitehost.co.za/incident/cm1t6feg4005itllu7hb0a0ce-9k7mqfyzrlgj Network Issue - Samrand Type: Incident Affected Components: Web Hosting Services, Core Network Apr 10, 09:13:07 GMT+0 - Investigating - Access to the network is currently intermittent. Our upstream are still working to resolve the issue. Apr 10, 09:05:02 GMT+0 - Monitoring - Access to our network has been restored. We are currently awaiting further feedback from our upstream provider. Apr 10, 08:58:22 GMT+0 - Investigating - We are currently experiencing a network issue affecting connectivity to our Samrand location. We are currently investigating the cause of the issue. Updates to follow. Apr 10, 10:31:47 GMT+0 - Resolved - This incident has been resolved. Apr 10, 09:22:24 GMT+0 - Monitoring - Access to our network has been restored. A fix for the issue has been implemented on our upstream providers side. We are monitoring the network closely to ensure the issue is fully resolved. If you are still experiencing issues, please let us know by sending an email to helpdesk@elitehost.co.za. Please accept our apologies for any inconvenience experienced during the outage. Type: Incident

Affected Components: ,

<p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>09:13:07</var> GMT+0</small><br><strong>Investigating</strong> - Access to the network is currently intermittent. Our upstream are still working to resolve the issue..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>09:05:02</var> GMT+0</small><br><strong>Monitoring</strong> - Access to our network has been restored. We are currently awaiting further feedback from our upstream provider..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>08:58:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a network issue affecting connectivity to our Samrand location. We are currently investigating the cause of the issue. Updates to follow..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>10:31:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>09:22:24</var> GMT+0</small><br><strong>Monitoring</strong> - Access to our network has been restored. A fix for the issue has been implemented on our upstream providers side. We are monitoring the network closely to ensure the issue is fully resolved. If you are still experiencing issues, please let us know by sending an email to helpdesk@elitehost.co.za. Please accept our apologies for any inconvenience experienced during the outage..</p> ]]> Fri, 10 Apr 2020 08:58:22 +0000 https://status.elitehost.co.za/incident/cm1t6feg5005ntllugqvi1pnt-hdh1btjypv7f https://status.elitehost.co.za/incident/cm1t6feg5005ntllugqvi1pnt-hdh1btjypv7f Server outage - cp17 Type: Incident Apr 1, 13:04:08 GMT+0 - Resolved - We have received confirmation from our upstream provider that the power supply on cp17 failed. The server booted without issue after the faulty power supply was replaced. We will continue monitoring the server to ensure stable operation. Apr 1, 10:45:48 GMT+0 - Monitoring - cp17 is back online and all services accessible. We are awaiting further feedback from our upstream provider and will update you once we know more. We are monitoring the situation closely. We apologise for any inconvenience experienced as a result of the issue. Apr 1, 10:02:44 GMT+0 - Investigating - Our upstream provider has indicated that the server isn't powering on. They suspect a faulty power supply and are in the process of replacing it. We will keep you updated. Apr 1, 09:29:19 GMT+0 - Investigating - We are currently experiencing an issue with connectivity to cp17. The issue is affecting connectivity to all services hosted on this server. We are have gotten in contact with our upstream provider to investigate the issue. Type: Incident

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>13:04:08</var> GMT+0</small><br><strong>Resolved</strong> - We have received confirmation from our upstream provider that the power supply on cp17 failed. The server booted without issue after the faulty power supply was replaced. We will continue monitoring the server to ensure stable operation..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>10:45:48</var> GMT+0</small><br><strong>Monitoring</strong> - cp17 is back online and all services accessible. We are awaiting further feedback from our upstream provider and will update you once we know more. We are monitoring the situation closely. We apologise for any inconvenience experienced as a result of the issue..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>10:02:44</var> GMT+0</small><br><strong>Investigating</strong> - Our upstream provider has indicated that the server isn't powering on. They suspect a faulty power supply and are in the process of replacing it. We will keep you updated..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>09:29:19</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an issue with connectivity to cp17. The issue is affecting connectivity to all services hosted on this server. We are have gotten in contact with our upstream provider to investigate the issue..</p> ]]> Wed, 1 Apr 2020 09:29:19 +0000 https://status.elitehost.co.za/incident/cm1t6feg5005ttlluatl2e0sh-8zxhyvcm8qmy https://status.elitehost.co.za/incident/cm1t6feg5005ttlluatl2e0sh-8zxhyvcm8qmy Server Outage - cp17 Type: Incident Mar 31, 19:19:13 GMT+0 - Resolved - This incident has been resolved. Mar 31, 16:22:07 GMT+0 - Monitoring - Access to all services on cp17 have been restored. The faulty switch has been replaced by our upstream provider and the issue should now be fully resolved. We are currently monitoring the server closely to ensure continued stability of the network. We would like to thank you for your patience. If you experience any issues or require any further assistance, please email us at helpdesk@elitehost.co.za for further assistance. Mar 31, 15:45:18 GMT+0 - Identified - The server has become inaccessible again. Our upstream provider has assured us that they are in the process of replacing the faulty switch. We apologise for the continued inconvenience and hope to have the server online and stable again as soon as possible. Mar 31, 15:22:56 GMT+0 - Identified - Services are back online at the moment. We are awaiting further feedback from our upstream provider to confirm that this has been rectified. We will keep you updated. Mar 31, 14:35:26 GMT+0 - Identified - We are currently experiencing an issue with connectivity to cp17. The issue is affecting connectivity to all services hosted on this server. The problem has been identified to be a faulty switch. Our upstream provider is investigating further and working to rectify the issue as soon as possible. We apologise for any inconvenience experienced and are working with our upstream provider to implement a permanent solution. Type: Incident

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>19:19:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>16:22:07</var> GMT+0</small><br><strong>Monitoring</strong> - Access to all services on cp17 have been restored. The faulty switch has been replaced by our upstream provider and the issue should now be fully resolved. We are currently monitoring the server closely to ensure continued stability of the network. We would like to thank you for your patience. If you experience any issues or require any further assistance, please email us at helpdesk@elitehost.co.za for further assistance..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>15:45:18</var> GMT+0</small><br><strong>Identified</strong> - The server has become inaccessible again. Our upstream provider has assured us that they are in the process of replacing the faulty switch. We apologise for the continued inconvenience and hope to have the server online and stable again as soon as possible..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>15:22:56</var> GMT+0</small><br><strong>Identified</strong> - Services are back online at the moment. We are awaiting further feedback from our upstream provider to confirm that this has been rectified. We will keep you updated..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>14:35:26</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing an issue with connectivity to cp17. The issue is affecting connectivity to all services hosted on this server. The problem has been identified to be a faulty switch. Our upstream provider is investigating further and working to rectify the issue as soon as possible. We apologise for any inconvenience experienced and are working with our upstream provider to implement a permanent solution..</p> ]]> Tue, 31 Mar 2020 14:35:26 +0000 https://status.elitehost.co.za/incident/cm1t6feg5005ytllu700shsbs-2pb7pjkb9kl1 https://status.elitehost.co.za/incident/cm1t6feg5005ytllu700shsbs-2pb7pjkb9kl1 Server Outage - cp17 Type: Incident Mar 31, 07:25:06 GMT+0 - Investigating - We are currently investigating an issue with cp17, affecting connectivity to all services hosted on this server. We hope to get services restored as soon as possible. Apologies for the inconvenience caused. Mar 31, 09:05:52 GMT+0 - Resolved - The issue has been resolved and the server is back online. Please accept our apologies for any inconvenience. Type: Incident

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>07:25:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with cp17, affecting connectivity to all services hosted on this server. We hope to get services restored as soon as possible. Apologies for the inconvenience caused..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>09:05:52</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved and the server is back online. Please accept our apologies for any inconvenience..</p> ]]> Tue, 31 Mar 2020 07:25:06 +0000 https://status.elitehost.co.za/incident/cm1t6feg50064tllu9hxa5716-xyt4g5w75lpn https://status.elitehost.co.za/incident/cm1t6feg50064tllu9hxa5716-xyt4g5w75lpn Network Issue - Cape Town Type: Incident Affected Components: Web Hosting Services Feb 21, 18:53:27 GMT+0 - Resolved - The issue has been resolved and network connectivity has been restored. Apologies for the inconvenience caused. Feb 21, 17:24:36 GMT+0 - Identified - We are currently experiencing a network issue affecting connectivity to our Cape Town location. Our provider is currently investigating the cause of issue. Please accept our apologies for the inconvenience. Updates to follow. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>18:53:27</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved and network connectivity has been restored. Apologies for the inconvenience caused..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>17:24:36</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing a network issue affecting connectivity to our Cape Town location. Our provider is currently investigating the cause of issue. Please accept our apologies for the inconvenience. Updates to follow..</p> ]]> Fri, 21 Feb 2020 17:24:36 +0000 https://status.elitehost.co.za/incident/cm1t6feg5006gtlluh1muglvr-pnn3gmdjb1s7 https://status.elitehost.co.za/incident/cm1t6feg5006gtlluh1muglvr-pnn3gmdjb1s7 Network Issue - Samrand Type: Incident Affected Components: Web Hosting Services, Core Network Jan 29, 23:54:47 GMT+0 - Resolved - This incident has been resolved. Jan 29, 21:58:50 GMT+0 - Investigating - Apologies for the extended downtime. Our provider is currently on site investigating the issue further. Updates to follow. Jan 29, 23:25:23 GMT+0 - Monitoring - The issue has been resolved and network connectivity has been restored. Apologies for the inconvenience caused. Jan 29, 21:19:46 GMT+0 - Investigating - We are currently experiencing a network issue affecting connectivity to our Samrand location. Our provider is currently investigating the cause of issue. Please accept our apologies for the inconvenience. Updates to follow. Type: Incident

Affected Components: ,

<p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>23:54:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>21:58:50</var> GMT+0</small><br><strong>Investigating</strong> - Apologies for the extended downtime. Our provider is currently on site investigating the issue further. Updates to follow..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>23:25:23</var> GMT+0</small><br><strong>Monitoring</strong> - The issue has been resolved and network connectivity has been restored. Apologies for the inconvenience caused..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>21:19:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing a network issue affecting connectivity to our Samrand location. Our provider is currently investigating the cause of issue. Please accept our apologies for the inconvenience. Updates to follow..</p> ]]> Wed, 29 Jan 2020 21:19:46 +0000 https://status.elitehost.co.za/incident/cm1t6feg5006jtlluc07e49is-swwl3r27nrr3 https://status.elitehost.co.za/incident/cm1t6feg5006jtlluc07e49is-swwl3r27nrr3 Network Issue - Samrand Type: Incident Affected Components: Web Hosting Services, Core Network Nov 27, 03:09:15 GMT+0 - Resolved - This incident has been resolved. Nov 27, 01:00:48 GMT+0 - Identified - The issue has been resolved and network connectivity has been restored. Apologies for the inconvenience caused. Nov 26, 23:23:36 GMT+0 - Identified - Our provider is currently on site replacing the switch. Updates to follow. Nov 26, 23:19:56 GMT+0 - Identified - We are currently experiencing a network issue affecting connectivity to our Samrand location. The cause of issue is a switch failure with one of our providers. This will affect a small number of servers. Our provider is on site replacing the equipment. Please accept our apologies for the inconvenience. Updates to follow. Type: Incident

Affected Components: ,

<p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>03:09:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>01:00:48</var> GMT+0</small><br><strong>Identified</strong> - The issue has been resolved and network connectivity has been restored. Apologies for the inconvenience caused..</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>23:23:36</var> GMT+0</small><br><strong>Identified</strong> - Our provider is currently on site replacing the switch. Updates to follow..</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>23:19:56</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing a network issue affecting connectivity to our Samrand location. The cause of issue is a switch failure with one of our providers. This will affect a small number of servers. Our provider is on site replacing the equipment. Please accept our apologies for the inconvenience. Updates to follow..</p> ]]> Tue, 26 Nov 2019 23:19:56 +0000 https://status.elitehost.co.za/incident/cm1t6feg6007xtllu1935gec6-t420ldrq7vvm https://status.elitehost.co.za/incident/cm1t6feg6007xtllu1935gec6-t420ldrq7vvm