All Systems Operational
Core Network Operational
Cloud Infrastructure Operational
Web Hosting Services Operational
Email Services Operational
Outgoing Mail Operational
Incoming Mail Operational
Domain Services Operational
Website Operational
Client Area Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 2, 2020

No incidents reported today.

Apr 1, 2020
Resolved - We have received confirmation from our upstream provider that the power supply on cp17 failed. The server booted without issue after the faulty power supply was replaced.

We will continue monitoring the server to ensure stable operation.
Apr 1, 15:04 SAST
Monitoring - cp17 is back online and all services accessible. We are awaiting further feedback from our upstream provider and will update you once we know more.

We are monitoring the situation closely.

We apologise for any inconvenience experienced as a result of the issue.
Apr 1, 12:45 SAST
Update - Our upstream provider has indicated that the server isn't powering on. They suspect a faulty power supply and are in the process of replacing it. We will keep you updated.
Apr 1, 12:02 SAST
Investigating - We are currently experiencing an issue with connectivity to cp17. The issue is affecting connectivity to all services hosted on this server. We are have gotten in contact with our upstream provider to investigate the issue.
Apr 1, 11:29 SAST
Mar 31, 2020
Resolved - This incident has been resolved.
Mar 31, 21:19 SAST
Monitoring - Access to all services on cp17 have been restored. The faulty switch has been replaced by our upstream provider and the issue should now be fully resolved. We are currently monitoring the server closely to ensure continued stability of the network.

We would like to thank you for your patience.

If you experience any issues or require any further assistance, please email us at helpdesk@elitehost.co.za for further assistance.
Mar 31, 18:22 SAST
Update - The server has become inaccessible again. Our upstream provider has assured us that they are in the process of replacing the faulty switch. We apologise for the continued inconvenience and hope to have the server online and stable again as soon as possible.
Mar 31, 17:45 SAST
Update - Services are back online at the moment. We are awaiting further feedback from our upstream provider to confirm that this has been rectified. We will keep you updated.
Mar 31, 17:22 SAST
Identified - We are currently experiencing an issue with connectivity to cp17. The issue is affecting connectivity to all services hosted on this server. The problem has been identified to be a faulty switch. Our upstream provider is investigating further and working to rectify the issue as soon as possible. We apologise for any inconvenience experienced and are working with our upstream provider to implement a permanent solution.
Mar 31, 16:35 SAST
Resolved - The issue has been resolved and the server is back online. Please accept our apologies for any inconvenience.
Mar 31, 11:05 SAST
Investigating - We are currently investigating an issue with cp17, affecting connectivity to all services hosted on this server. We hope to get services restored as soon as possible. Apologies for the inconvenience caused.
Mar 31, 09:25 SAST
Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020
Completed - The maintenance has been completed. Thank you for your patience.
Mar 20, 02:06 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 23:00 SAST
Scheduled - We are performing emergency software upgrades on our Cloud infrastructure. This will cause a brief service interruption and degraded performance while virtual machines get migrated to another hypervisor. VMs will be rebooted during the maintenance window. This will cause downtime of less than 5 minutes per VM.
Mar 19, 15:12 SAST
Completed - The maintenance has been completed. Thank you for your patience.
Mar 20, 01:14 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 01:01 SAST
Scheduled - We are performing maintenance on en18, en33, en48, rs40, rs44 and rs45

Customers may be unable to connect to websites and emails on these servers during the maintenance window. The downtime per server will be approximately 5 minutes.
Mar 19, 15:04 SAST