Elitehost - Server Outage - cp17 – Incident details

All systems operational

Server Outage - cp17

Resolved
Operational
Started over 4 years agoLasted about 10 hours
Updates
  • Resolved
    Resolved

    Our upstream provider has informed us that the outage was due to a power issue on the rack, resulting in the server losing power. They are investigating the issue further on their end and will implement measures to prevent the issue from reoccurring.

  • Monitoring
    Monitoring

    The server is currently back online. We are awaiting confirmation from our provider to replace the power supply. This emergency maintenance will result in a further downtime of about 15 to 30 minutes as the server is required to be shut down.

  • Investigating
    Investigating

    All services on cp17 are currently inaccessible again. Our upstream provider has indicated the fault is with the power supply and are working to replace this. We don't currently have an ETA for this.

  • Monitoring
    Monitoring

    The server is currently back online. We are monitoring the situation closely. We are currently awaiting further feedback from our upstream provider.

  • Update
    Update

    We suspect a hardware failure on the server. We are currently awaiting further feedback from our upstream provider.

  • Investigating
    Investigating

    All services are currently unresponsive on cp17. We are investigating the issue and hope to have the server back online as soon as possible. Updates to follow.