Elitehost - International Connectivity Degraded – Incident details

International Connectivity Degraded

Resolved
Degraded performance
Started 7 days agoLasted about 20 hours

Affected

Core Network

Degraded performance from 1:13 PM to 8:46 AM

Updates
  • Resolved
    Resolved

    The international connectivity issue has been resolved and network stability has returned to normal.

  • Monitoring
    Monitoring

    The affected upstream provider has now been disabled and network stability has improved significantly. We are continuing to monitor the situation closely.

  • Identified
    Identified

    We are currently experiencing degraded international network connectivity due to a large-scale DDoS attack affecting one of our upstream providers. This is causing intermittent packet loss and increased latency on some international routes.

    The provider has enabled DDoS scrubbing and mitigation systems, however intermittent packet loss is still being experienced while mitigation remains active.

    Local South African connectivity is largely unaffected at this stage, however some international destinations and services may experience increased latency, slow connectivity, packet loss, or intermittent timeouts.

    Our upstream provider is actively working on additional mitigation measures to stabilise connectivity. We are continuing to monitor the situation closely.

    We apologise for the inconvenience and will provide further updates as more information becomes available.