Elitehost - cPanel License & Mail Authentication Issues – Incident details

All systems operational

cPanel License & Mail Authentication Issues

Resolved
Major outage
Started about 1 month agoLasted about 1 hour
Updates
  • Resolved
    UTC
    Resolved

    The issue affecting cPanel license validation and mail authentication services has been resolved.

    cPanel has confirmed that the issue with their licensing infrastructure has been mitigated and license renewals are now processing normally. We have verified that licensing and mail authentication services have recovered across all affected servers.

    We apologise for any inconvenience caused.

  • Identified
    UTC
    Identified

    cPanel has acknowledged a widespread issue affecting their licensing infrastructure: cPanel License Update Failures - July 8th 2026

    In addition to the licensing errors, we are also observing email authentication issues on some servers, which appear to be related to a cPanel update released over the past few hours.

    We continue to monitor the situation closely and are working with cPanel towards a resolution. Further updates will be provided as additional information becomes available.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue affecting cPanel license validation on some servers, which may result in an "Invalid License File" message being displayed within cPanel or WHM. Our licenses remain valid and active.

    Initial findings indicate a communication issue with cPanel's licensing servers affecting multiple hosting providers.

    We are actively working to resolve the issue and will provide further updates as information becomes available.