Notice history

Nov 2020

Dec 2020

Jan 2021

Nov 2020

Dec 2020

Jan 2021

Nov 2020

Dec 2020

Jan 2021

Nov 2020

Dec 2020

Jan 2021

Nov 2020

Dec 2020

Jan 2021

Nov 2020

Dec 2020

Jan 2021

Nov 2020

Dec 2020

Jan 2021

Resolved
14 January, 2021 at 7:58 AM
Resolved
14 January, 2021 at 7:58 AM
This incident has been resolved.
Monitoring
12 January, 2021 at 3:20 PM
Monitoring
12 January, 2021 at 3:20 PM
The fibre links have been restored and services are back online. We are monitoring the situation closely to ensure stable service. If you're still experiencing any issues, please send an email to our technical department: helpdesk@elitehost.co.za.
Identified
12 January, 2021 at 2:36 PM
Identified
12 January, 2021 at 2:36 PM
The issue has been identified by our upstream data centre provider Teraco. Teraco has mistakenly decommissioned 2 redundant fibre connection between our core and access switches. Current estimated time of repair is 17h45. We apologise for the inconvenience experienced and those at fault will be held accountable to ensure this doesn't happen again.
Investigating
12 January, 2021 at 1:07 PM
Update
12 January, 2021 at 1:07 PM
Further investigation indicates that the issue is affecting shared and reseller hosting accounts. We are investigating further and hope to have the issue resolved as soon as possible.
Investigating
12 January, 2021 at 12:47 PM
Investigating
12 January, 2021 at 12:47 PM
We are currently experiencing a network issue affecting connectivity to our core network. We are currently investigating the cause of the issue. Updates to follow

Completed
07 December, 2020 at 12:27 AM
Completed
07 December, 2020 at 12:27 AM
The maintenance has been completed. Thank you for your patience.
In progress
06 December, 2020 at 8:00 PM
In progress
06 December, 2020 at 8:00 PM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Planned
06 December, 2020 at 7:24 PM
Planned
06 December, 2020 at 7:24 PM
We will be performing a hardware upgrade on our core network infrastructure. This will cause a brief network interruption. Our apologies for the inconvenience caused.

Completed
15 November, 2020 at 12:29 AM
Completed
15 November, 2020 at 12:29 AM
The scheduled maintenance has been completed.
In progress
14 November, 2020 at 11:00 PM
In progress
14 November, 2020 at 11:00 PM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Planned
14 November, 2020 at 6:38 PM
Planned
14 November, 2020 at 6:38 PM
We will be performing scheduled maintenance during this time on cp23, rs27, cp34, cp35, rs40, rs43, rs44, cp46, cp47, en48 & cp49. Website and email services will be offline for a period of 2-3 hours during the scheduled window.

Completed
13 November, 2020 at 11:13 PM
Completed
13 November, 2020 at 11:13 PM
The maintenance has been completed. Thank you for your patience.
In progress
13 November, 2020 at 10:00 PM
In progress
13 November, 2020 at 10:00 PM
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Planned
13 November, 2020 at 9:58 PM
Planned
13 November, 2020 at 9:58 PM
We will be performing scheduled maintenance during this time. Website and email services will be offline for a period of 2-3 hours during the scheduled window.

Nov 2020 to Jan 2021

Elitehost - Notice history