Elitehost - Notice history

All systems operational

Core Network - Operational

100% - uptime
May 2020 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2020
Jun 2020
Jul 2020

Cloud Infrastructure - Operational

100% - uptime
May 2020 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2020
Jun 2020
Jul 2020

Web Hosting Services - Operational

100% - uptime
May 2020 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2020
Jun 2020
Jul 2020

Email Services - Operational

100% - uptime
May 2020 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2020
Jun 2020
Jul 2020

Domain Services - Operational

100% - uptime
May 2020 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2020
Jun 2020
Jul 2020

Website - Operational

100% - uptime
May 2020 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2020
Jun 2020
Jul 2020

Client Area - Operational

100% - uptime
May 2020 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2020
Jun 2020
Jul 2020

Notice history

Jul 2020

Server Maintenance - en18, en33, en48, rs40, rs44 and rs45
  • Completed
    10 July, 2020 at 11:39 PM
    Completed
    10 July, 2020 at 11:39 PM

    The maintenance has been completed. Thank you for your patience.

  • In progress
    10 July, 2020 at 8:02 PM
    In progress
    10 July, 2020 at 8:02 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    10 July, 2020 at 8:01 PM
    Planned
    10 July, 2020 at 8:01 PM

    We are performing maintenance on en18, en33, en48, rs40, rs44 and rs45 We are upgrading the underlying hardware nodes on which these servers are hosted on. The servers will be offline for approximately 2 hours each during the scheduled window.

Jun 2020

Server Maintenance - cp46, cp49 and rs27
  • Completed
    23 June, 2020 at 9:00 PM
    Completed
    23 June, 2020 at 9:00 PM

    The maintenance has been completed. Thank you for your patience.

  • In progress
    23 June, 2020 at 8:30 PM
    In progress
    23 June, 2020 at 8:30 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    23 June, 2020 at 3:58 PM
    Planned
    23 June, 2020 at 3:58 PM

    We are performing maintenance on cp46, cp49 and rs27 Start: Tuesday 23 June 2020 - 22:30 SAST (GMT+2) End: Tuesday 23 June 2020 - 23:00 SAST (GMT+2) Website and email services will be offline for a period of 15 - 30 minutes during the scheduled window. We appreciate your understanding and patience.

Server Outage - cp17
  • Resolved
    Resolved

    We have received feedback from our provider. The faulty power transfer switch has been replaced. "We have identified a malfunctioning ATS (Automatic Transfer Switch) in the rack where your servers are hosted. To avoid any damage and to increase the stability, we have replaced the affected hardware" Once again, we do apologise for the inconvenience that was caused by this downtime. This server is scheduled for migration this evening.

  • Monitoring
    Monitoring

    cp17 is back online and all services accessible. We are monitoring the situation closely.

  • Investigating
    Investigating

    We are currently experiencing an issue with connectivity to cp17. Our provider in this location is currently investigating the cause of issue further. Our sincere apologies for the downtime experienced on this server.

Server Outage - cp17
  • Resolved
    Resolved

    Our upstream provider has informed us that the outage was due to a power issue on the rack, resulting in the server losing power. They are investigating the issue further on their end and will implement measures to prevent the issue from reoccurring.

  • Monitoring
    Monitoring

    The server is currently back online. We are awaiting confirmation from our provider to replace the power supply. This emergency maintenance will result in a further downtime of about 15 to 30 minutes as the server is required to be shut down.

  • Investigating
    Investigating

    All services on cp17 are currently inaccessible again. Our upstream provider has indicated the fault is with the power supply and are working to replace this. We don't currently have an ETA for this.

  • Monitoring
    Monitoring

    The server is currently back online. We are monitoring the situation closely. We are currently awaiting further feedback from our upstream provider.

  • Investigating
    Update

    We suspect a hardware failure on the server. We are currently awaiting further feedback from our upstream provider.

  • Investigating
    Investigating

    All services are currently unresponsive on cp17. We are investigating the issue and hope to have the server back online as soon as possible. Updates to follow.

May 2020

Server outage - cp17
  • Resolved
    Resolved

    This incident has been resolved. Please accept our apologies for any inconvenience.

  • Monitoring
    Monitoring

    Access to all services on cp17 has been restored. We have received feedback from our provider that this was caused by a power issue. We will continue monitoring the server to ensure stable operation.

  • Investigating
    Investigating

    All services are currently unresponsive on cp17. Our provider in this location is currently investigating the cause of issue further. We working to get services restored as soon as possible. Apologies for the inconvenience caused.

May 2020 to Jul 2020

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