Elitehost - Notice history

The server access has been restored and all services are back online. Apologies for any inconvenience experienced. Please email helpdesk@elitehost.co.za, should you experience any further issues or require any further assistance.

Access has been restored and issues resolved. Please contact us if you still experience issues or have any questions related to this incident. We appreciate your patience and continued support.

The issue affecting our client area and ticket system has been resolved and both should be available again. All incoming emails have been queued and sent to the help desk now. We are currently working through the backlog of ticket requests. As such, please expect a slight delay in responses to new tickets logged. If you are still experiencing any issues or errors on the client area, please log a ticket or send an email to helpdesk@elitehost.co.za so we can investigate. Apologies for any inconvenience this has caused.

We are still working to restore the client area and ticket system. Only the client area is affected with all other servers running correctly. If you need to gain access to your cpanel or whm, please visit the your the relevant domain forward slash cpanel or whm, eg. yourdomain.co.za/cpanel/ OR yourdomain.co.za/whm/ and log in with your relevant cPanel/whm log in details. We apologise for the extended downtime and hope to have our system restored as soon as possible.

This incident has been resolved.

All services are up and running correctly. We are monitoring the situation closely. If you are still experiencing any issues, please send us an email at helpesk@elitehost.co.za so we can investigate.

Initial investigation indicate that a harddrive has failed on our cloud infrastructure. Replication of the data has completed and performance should be restored. We are currently checking all affected servers, virtual servers and services to ensure everything is running correctly. Further updates to follow.