Network Issue

Resolved

Major outage

Started over 6 years ago15 April, 2020Lasted about 6 hours15 April, 20208:50 PM16 April, 20202:54 AMUTC

Affected

Core Network

Cloud Infrastructure

Web Hosting Services

Domain Services

Website

Client Area

Updates

Resolved
16 April, 2020 at 2:54 AMUTC
Resolved
16 April, 2020 at 2:54 AMUTC
This incident has been resolved.
Monitoring
15 April, 2020 at 10:35 PMUTC
Monitoring
15 April, 2020 at 10:35 PMUTC
The network has stabilised and access to all services restored. Please accept our sincerest apologies for any inconvenience the downtime may have caused.
Update
15 April, 2020 at 9:17 PMUTC
Update
15 April, 2020 at 9:17 PMUTC
We are seeing an increase in packet loss to our network. Our engineers are investigating further.
Investigating
15 April, 2020 at 8:50 PMUTC
Investigating
15 April, 2020 at 8:50 PMUTC
We are currently experiencing a network issue affecting connectivity to our core network. This is affecting connectivity to our hosting servers within South Africa. We are currently investigating the issue and will keep you updated.

Elitehost - Network Issue – Incident details