Elitehost - Notice history

All systems operational

Core Network - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Cloud Infrastructure - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Web Hosting Services - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 99.85%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Email Services - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Domain Services - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Website - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Client Area - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Notice history

Dec 2024

Client Area Maintenance
  • Completed
    01 December, 2024 at 2:25 AM
    Completed
    01 December, 2024 at 2:25 AM

    The maintenance has been completed. Thank you for your patience.

  • In progress
    01 December, 2024 at 12:10 AM
    In progress
    01 December, 2024 at 12:10 AM
    Maintenance is now in progress
  • Planned
    01 December, 2024 at 12:10 AM
    Planned
    01 December, 2024 at 12:10 AM

    We will be performing maintenance on our Client Area. During this time, the Client Area will be unavailable for approximately 1-2 hours. The maintenance window is expected to end by 4:30 AM.

    We sincerely apologise for any inconvenience this may cause. If you require assistance with your services during this time, please feel free to contact our support team at helpdesk@elitehost.co.za.

Nov 2024

Scheduled Server Maintenance - rs37 and cp59
  • Completed
    30 November, 2024 at 12:54 AM
    Completed
    30 November, 2024 at 12:54 AM

    The maintenance has been completed. Thank you for your patience.

  • Update
    29 November, 2024 at 11:59 PM
    In progress
    29 November, 2024 at 11:59 PM

    The maintenance on cp59 has been completed. Maintenance on rs37 is still ongoing and is expected to be completed in approximately 1 hour. Thank you for your patience.

  • In progress
    29 November, 2024 at 10:00 PM
    In progress
    29 November, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    29 November, 2024 at 10:00 PM
    Planned
    29 November, 2024 at 10:00 PM

    We are performing maintenance on rs37 and cp59

    Start: Saturday 30th November 2024 - 00:00 SAST (GMT+2)

    End: Saturday 30th November 2024 - 04:00 SAST (GMT+2)

    During the scheduled maintenance window, your website and email services will be temporarily offline for approximately 2-3 hours.

Phishing/Spoofed Emails
  • Resolved
    Resolved

    We are marking this incident as resolved, as the phishing campaign has largely subsided.

    We encourage all clients to remain vigilant and continue to follow best practices to maintain account security:

    • Avoid clicking on links in suspicious emails.

    • Only log in to our Client Area via our official URL: https://my.elitehost.co.za

  • Monitoring
    Monitoring

    After further investigation, we can confirm that no customer data has been leaked.

    These phishing emails appear to target domains resolving to our network, specifically sending the fraudulent/spoofed email to the info@ address.

    We understand how concerning this situation is and we want to assure you that we are actively addressing it.

  • Identified
    Identified

    We are aware of a phishing campaign targeting our clients with emails using the subject line "Service recently expired."

    These emails are designed to impersonate our brand and gain unauthorised access to sensitive information. They contain links directing users to fraudulent websites to request personal information.

    Please do not click on any links in these emails.

    Only log in to our client area using our official URL: https://my.elitehost.co.za

    Thank you for your vigilance in helping us maintain a secure online environment.

Server Outage - cp63
  • Resolved
    Resolved

    The maintenance has been completed, and all services are back online. Thank you for your patience. We apologise for any inconvenience caused 

  • Update
    Update

    We’re currently performing maintenance to fix the recent kernel loading issue. This work will help ensure long-term stability and prevent similar issues in the future.

  • Monitoring
    Monitoring

    The issue has been resolved and services are back online. We apologise for any inconvenience experienced.

  • Identified
    Identified

    We have identified an issue with the server not loading the kernel correctly, preventing it from booting. Attempts to repair the issue are not working as expected.

    We are working with the upstream software provider to further troubleshoot and rectify the issue. We hope to have the server online as soon as possible.

    We apologise for any inconvenience experienced.

  • Investigating
    Investigating

    We are currently investigating an issue with cp63. We aim to restore services as soon as possible. We apologise for the inconvenience.

Server Outage - cp22, cp32 and cp35
  • Resolved
    Resolved

    The issue has been resolved and services are back online. We apologise for any inconvenience caused.

  • Investigating
    Investigating

    We are currently investigating an issue with servers cp22, cp32 and cp35. We aim to restore services as soon as possible. We apologise for the inconvenience.

Oct 2024

No notices reported this month

Oct 2024 to Dec 2024

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